Customer Marketing Manager, Americas

Databricks; United States; On-site; USD 179,000 - 307,000; Full time

Job summary

Databricks is seeking a Customer Marketing Manager to transform experiences from our largest strategic customers into compelling stories and advocacy programs, spanning strategy, content, events, and measurement. Lead end-to-end programs, build trusted relationships with enterprise customers, and leverage AI tools to accelerate story development and impact for the Americas.

You will partner with cross-functional teams, drive scalable processes, and deliver measurable outcomes in content

Qualifications

• 4–7 years of experience in customer marketing, customer advocacy, content marketing, or related function supporting enterprise customers.
• Demonstrated success independently managing customer marketing or advocacy programs from strategy through execution with measurable results.
• Excellent writing, editing, and interviewing skills, translating complex technical use cases into business value narratives.
• Experience building trusted relationships with large enterprise customers and navigating multiple stakeholders.
• Customer-first approach with clear communication and low-friction participation experience.
• Strong program management, prioritization, and judgment to manage timelines, resources, approvals, and priorities.
• Practical experience building or automating AI-enabled tools and workflows to improve efficiency or insights.
• Ability to influence cross-functional partners and set clear expectations with stakeholders.

Responsibilities

• Create stories tied to key priorities and translate use cases into compelling narratives with clear business outcomes.
• Build relationships with strategic customers and account teams for case studies, videos, and advocacy activities in the Americas.
• Improve customer participation experience with high completion rates and repeat engagement.
• Own programs end-to-end from strategy through launch within approved resources.
• Bring customer stories to life at events to boost reach and impact of storytelling.
• Build repeatable processes, templates, and workflows to scale customer marketing efforts.
• Track metrics and impact, reporting on program contribution to advocacy, content usage, and events.

Skills

Customer marketing

Advocacy programs

Content marketing

Stakeholder management

AI-enabled workflows

Cross-functional collaboration

Storytelling

Program management

Tools

AI tools

Job description

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Databricks is looking for a Customer Marketing Manager to turn the experiences of our largest strategic customers into compelling stories and advocacy programs that advance Databricks’ business priorities. This role owns customer marketing programs from strategy through execution, delivering trusted customer experiences and measurable impact across content, events, and advocacy.

The impact you will have:

• Create stories tied to key priorities. Identify and develop customer stories that support Databricks priorities, translating technical use cases into compelling narratives with clear business outcomes.
• Build with strategic customers. Build relationships with customers and account teams to uncover opportunities for case studies, videos, speaking engagements, and other advocacy activities with our most strategic customers in the Americas.
• Deliver a great customer experience. Improve the customer participation experience, reflected in strong completion rates, positive feedback, and repeat engagement from participating customers.
• Own programs end-to-end. Deliver programs on schedule, within approved resources, and with clear stakeholder and customer approval milestones from strategy through launch.
• Bring customer stories to life at key events. Increase the reach and effectiveness of customer storytelling at key events through activations that drive attendee engagement and reinforce Databricks’ business priorities.
• Build and automate with AI. Improve the speed, quality, and scale of story development by deploying AI-powered tools and workflows that reduce manual effort and surface actionable customer insights.
• Build repeatable processes. Enable customer marketing to scale through repeatable templates, processes, and workflows that improve consistency, efficiency, and cross-functional alignment.
• Track metrics and impact. Establish clear performance reporting that demonstrates program contribution to customer advocacy, content usage, GEO optimization, event engagement, and other agreed business measures, and use those insights to improve results.

What we look for:

• 4–7 years of experience in customer marketing, customer advocacy, content marketing, or a closely related function supporting enterprise customers.
• Demonstrated success independently managing customer marketing or advocacy programs from strategy through execution and delivering measurable results.
• Excellent writing, editing, and interviewing skills, with the ability to translate complex technical use cases into compelling business-value narratives.
• Experience building trusted relationships with large enterprise customers and navigating multiple accounts, legal, communications, and executive stakeholders.
• A customer-first approach demonstrated through clear communication, thoughtful preparation, and the ability to create a positive, low-friction participation experience.
• Strong program management, prioritization, and judgment skills, including the ability to manage timelines, resources, approvals, and competing priorities.
• Practical experience building or automating AI-enabled tools and workflows that improve efficiency, quality, or insight generation.
• Ability to influence cross-functional partners and work effectively with key stakeholders across industry marketing, product marketing, field marketing, account teams, and other partner organizations; set clear expectations, communicate program performance, and push back thoughtfully when needed.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Zone 1 Pay Range

$223,100—$306,800 USD

Zone 2 Pay Range

$200,800—$276,100 USD

Zone 3 Pay Range

$189,700—$260,800 USD

Zone 4 Pay Range

$178,500—$245,400 USD

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.