Customer Manager, Cub Foods

INCPG; Minneapolis (MN); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading recruiting agency in the United States is looking for a customer relations manager to enhance customer interaction and improve sales performance. Candidates should possess strong project management skills and have at least 5 years of experience in customer relations or sales. Proficiency in tools like PowerPoint and Excel is required, along with strong analytical and negotiation skills. The role involves travel up to 40% within defined geography.

Qualifications

• 5-7 years of related experience in customer relations or sales.
• Experience leading and influencing others for at least 6 months.
• Strong analytical skills including financial reporting.

Responsibilities

• Ensure a safe working environment through safety programs.
• Improve sales, product freshness, and net profit in assigned customers.
• Cultivate relationships with retail customers.

Skills

Customer negotiations

Project management

Presentation skills

Analytical skills

Bilingual - English/Spanish

Organizational skills

Education

Bachelor Degree in business or related field

Tools

PowerPoint

Excel

Word

SharePoint

Outlook

Job description

Key Job Responsibilities:

• Ensure a safe working environment for all associates through safety programs promoted by the organization.
• Improve overall sales, product freshness, and net profit of all company products in all assigned customers.
• Provide leadership and direction for all assigned customer activities internally, serving as a liaison between Customer Planning, Finance, and Sales Operations.
  • Convey timely contracts, incentive programs and marketing initiatives, and maintain timely customer pricing files both internally via systems and within customer’s systems.
  • Conduct forecasting and promotional analyses at different cadences (weekly, quarterly, annually, etc.), in tandem with Customer Planning team, to identify missed or realized opportunities.
  • Work with Finance team to create annual customer budgets and manage overall customer spend including, but not limited to, temporary pricing changes, promotional activity, marketing programs, marketing contracts, display execution, category management.
• Cultivate and maintain long-term productive relationships with all retail customers assigned through:
  • Providing strategic plans to assigned customers (retailers) that will positively impact and influence BBU’s short and long-term sustainable strategic priorities, including building strategic brands and growing total category and share within retailers.
  • Conducting consistent business reviews with any/all headquarter and member/group levels within assigned customers (retailers).
  • Maintaining control of all components of customer management, including pricing discrepancies, service issues, and ad hoc requests as needed.
• Garner competitive intel and develop action items that bring about overall improvement to BBU strategic brand portfolio.
• Represent the company professionally during customer interaction and business activities.
• Additional duties as assigned, i.e., Corporate Brands Ownership, Import & Snack Management, etc.

Job Requirements

Key Behavioral Competencies:

• Ability to respond effectively to direction, as needed.
• Ability to work independently with limited supervision but maintain strong cross-functional relationships across teams.
• Guides junior colleagues to set tasks and achieve objectives within project timeline.
• Accountable to lead entire projects having modest scope/impact or portions of projects having considerable scope/impact to business results.
• Ability to manage an advanced area of work.
• Ability to manage a moderately complex problem.
• Ability to exchange detailed information and communicate messages to reach consensus.
• Ability to manage a project budget.
• Seek potential new business and perform special projects and assignments as requested by Leadership.
• Ability to provide a high level of customer support and service.
• Results achiever.
• Experience and expertise in customer negotiations.
• Excellent presentation and communication skills required.
• Additional duties as assigned.

Education and Work History:

• Bachelor Degree in business or related field, plus 5-7 years of related experience in customer relations or sales. CPG/DSD experience is a plus.
• A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.

Ideal candidate will possess:

• Strong project management skills.
• At least 6 months experience leading and influencing others.
• Requires excellent written and oral communication skills, as well as the ability to effectively negotiate and influence others.
• Exceptional organizational and planning skills.
• Computer skills and proficiency, specifically PowerPoint, Excel, and Word, SharePoint and Outlook is required.
• Bilingual - English/Spanish a plus.
• Must have strong analytical skills including financial reporting.
• Strong working knowledge of sales processes and procedures, space management programs and DSD operations.
• P&L, business analysis & merchandising experience preferred.
• Knowledge of IRI, and margin miner a plus.
• Travel Required 40% or as needed within defined geography.