Customer Manager

Acosta; Portland (ME); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Manager to oversee business operations within designated accounts. This role focuses on increasing sales and market share for various brands while ensuring profitability for both manufacturers and the company. Responsibilities include developing strategic business plans, managing budgets, and collaborating with retail teams to enhance product presence. The ideal candidate will possess strong communication and analytical skills, with a background in retail or marketing. Join a dynamic team that values integrity, teamwork, and innovation, and make a significant impact in a fast-paced environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Company-paid Life Insurance

Short-term Disability

Long-term Disability

401k Program

Generous PTO Program

Qualifications

• Minimum of six months of experience in retail or marketing.
• Expertise in Microsoft software and excellent presentation skills.

Responsibilities

• Manage assigned principals’ business within customer accounts.
• Develop Customer Business Plans and achieve sales goals.

Skills

Presentation Skills

Time Management

Communication Skills

Analytical Skills

Sales Experience

Education

High School Diploma/GED

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Web-based Applications

Job description

Customer Manager

General Information

Company: ACO-US

Location: PORTLAND, Maine, 04102

Ref #: 65798

Function: Merchandising

Employment Duration: Full-time

Benefits:

• Medical, dental and vision insurance

• Company-paid life insurance, short-term and long-term disability

• 401k program

• Generous Paid Time Off (PTO) program

Description and Requirements

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Summary: Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

Essential Functions:

1. Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost.
2. Develop a Customer Business Plan that will deliver the principals’ business priorities.
3. Call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.
4. Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earning, etc.). Oversee all manufacturers’ expenditures at the customer level.
5. Achieve competitively superior in-store presence in the assigned stores. Call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.
6. Operate within the designated budget.
7. Pro-actively communicate with key principals.
8. Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).
9. Effectively use knowledge of customer, market, and principal – involve marketing, technology, and administrative resources to accomplish objectives.
10. Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology, and administration).
11. Pro-actively share information and customer/principal information with other team members to build organization capacity.

Education Requirements:

High School Diploma/GED

Work Experience Requirements:

Minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience preferred.

Knowledge, Skills and Abilities Requirements:

1. Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook, as well as a thorough knowledge of web-based applications.
2. Must have excellent presentation skills.
3. Must be able to handle multiple projects simultaneously.
4. Must have valid driver’s license.
5. This position requires that you drive on behalf of Acosta Sales & Marketing. Therefore, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.

Physical Requirements:

Seeing, Color Perception, Lifting (50 – lbs.), Ability to Travel, Pushing/Pulling, Listening, Carrying (20 – lbs)

Personal Skills Requirements:

Analysis/Comprehension, Judgment/Decision Making, Ability to work without a supervisor, Strong Communication Skills, Sales Experience, Time Management