Customer Manager

Acosta; Kalamazoo (MI); On-site; USD 65,000 - 75,000; Full time

Job summary

Acosta is seeking a dynamic Customer Manager to manage business within designated customer accounts. The role focuses on achieving sales goals, strategic planning, and client engagement, requiring strong retail and marketing knowledge.

Applicants must have a Bachelor’s degree or equivalent experience and at least six months in retail, with expertise in Microsoft software. This full-time position offers a salary range of $65,000 - $75,000.

Qualifications

• Minimum of six months relevant experience in retail or marketing.
• Technical skills in Microsoft software and web-based applications.
• Ability to handle multiple projects simultaneously.

Responsibilities

• Achieve sales goals and deliver principals’ objectives.
• Develop a comprehensive customer business plan.
• Engage with key decision-makers and enhance business results.

Skills

Expertise in Microsoft software

Excellent presentation skills

Strong communication skills

Organizational skills

Understanding of retail and marketing

Education

Bachelor of Arts Degree or equivalent work experience

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager (SpartanNash) and take charge of managing our principals' business within designated customer accounts.

Responsibilities

• Achieve Sales Goals: Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
• Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success.
• Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
• Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers’ expenditures at the customer.
• In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
• Trade Marketing: Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
• Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
• Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
• Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
• Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
• Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
• Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
• Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
• Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
• Special Projects: Complete special projects as requested, contributing to the overall success of the team.

Qualifications

• Education: Bachelor of Arts Degree or equivalent work experience.
• Experience: A minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience is preferred.
• Technical Skills: Expertise in Microsoft software, including PowerPoint, Excel, Word, and Outlook, along with thorough knowledge of web-based applications. Excellent presentation and communication skills are a must.
• Project Management: Ability to handle multiple projects simultaneously with strong organizational skills.

For reasonable accommodation, please contact [e-mail] and include "Applicant Accommodation" in the subject of your email.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.

Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates.

Job Category: Wholesale

Position Type: Full time

Business Unit: Sales

Salary Range: $65,000.00 - $75,000.00

Company: Acosta Employee Holdco LLC

Req ID: 30997