Customer Loyalty Representative - On-site

EmergencyMD; Pineville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading pest control provider is seeking a full-time Customer Loyalty Representative. You will serve as the face of the company, providing stellar customer service and assisting with scheduling and billing inquiries. The ideal candidate should have strong communication skills, a knack for problem-solving, and relevant experience in administrative roles. Join a team committed to service excellence and career growth.

Benefits

Paid time off including paid holidays

Career advancement opportunities

Supportive work environment

Qualifications

• Two or more years of administrative/office experience required.
• Minimum of 1 year of call center experience preferred.

Responsibilities

• Provide excellent customer service in a timely, upbeat manner.
• Handle customers' calls and emails regarding billing and service.
• Communicate professionally with teams and departments.

Skills

Customer service

Problem-solving

Communication

Multi-tasking

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Microsoft Teams

Job description

Competitive Compensation – Impressive Benefits – Potential for Growth – Work/Life Balance Now hiring in Charlotte, Mint Hill, and Matthews area!

Killingsworth Environmental was acquired by Anticimex in 2018, a global company with over 80 years of experience offering state-of-the-art services to commercial and residential clients. Our vision is to be the global leader in preventive pest control. We are changing our industry and we want you to join us.

Job Summary

As a full-time Customer Loyalty Representative, you are the contact and face of the company for our customers. You will provide excellent customer service in a timely, upbeat, and friendly manner. You are often the first experience customers have with Killingsworth Environmental, so making a great first impression is important. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. If you love customer service in a fast-paced environment, this is the job for you.

Supervisory Responsibilities: None

What you bring to the table

• A knack for outside-the-box thinking and a love of problem-solving and creativity
• First in line to handle a customer's call. Answer billing questions, schedule services, address concerns
• Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Delivery of a great customer experience every time
• Deescalate calls or direct them to the proper department for assistance
• Communicate closely with the field team, managers, sales team, and other departments
• Educate customers on service plans, minor pest knowledge, and general information about Killingsworth Environmental
• Assist teammates and managers whenever needed

Job Responsibilities

• Practice honesty, integrity, and passion every day
• Assist customers with a friendly, upbeat, and helpful attitude each time
• Resolve a customer's call or email in a timely and accurate fashion
• Communicate and share information in a professional and kind manner among other teammates while following the manager's instructions
• Take the initiative to problem solve, research, investigate, and come up with solutions for customers' concerns
• Utilize and become familiar with technology old and new. Use Microsoft Teams, Outlook, Front, Pest Pac, and other programs crucial to our Customer Care Center

Basic Requirements

• High school diploma or GED
• Two or more years of administrative/office experience
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
• Strong verbal and written communication skills

Desired Experience

• Minimum of 1 year of call center experience
• Associate degree

Advancement & Work/Life Balance

• Career path that leads to multiple businesses under the umbrella of our parent company Anticimex, including mobility to Anticimex corporate
• Paid time off including paid holidays
• Network of peers to assist

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Monday through Friday daytime work schedule

Killingsworth Environmental is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.