Customer Logistics Supervisor

Ryder System, Inc.; Grand Rapids (MI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) savings plan with company match

Discounted employee stock purchase

Paid holidays and PTO

Maternity leave

Job summary

Ryder System, Inc. in Grand Rapids, MI is seeking a Customer Logistics Supervisor to lead daily logistics operations and drive performance. You will coach staff, ensure safety and customer satisfaction, and collaborate across teams to improve processes.

The role requires hands-on supervision, strong planning, and effective communication. Benefits include comprehensive coverage, a 401(k) with match, and generous paid time off.

Qualifications

• H.S. Diploma/GED; Required
• 0 to 1 year direct supervisory/leadership experience, Required
• 1 year or more in transportation, warehouse or distribution environment, Required

Responsibilities

• Supervise, coordinate and oversee day-to-day logistics operations;
• Plan and review, with the Logistics Manager, all logistics processes to meet standards;
• Establish work schedules and procedures for optimal shift logistics;
• Accountable for site KPI;
• Collaborate with customer in all operations aspects;
• Meet with team members to monitor progress, coach and recognize successes;
• Promote diversity and inclusion and improve internal processes;
• Perform performance evaluations and recommend merit increases;
• Address performance problems through corrective action;
• Implement health & safety initiatives and company policies;
• Orientate new staff and provide necessary tools to perform their jobs;
• Perform other duties as assigned.

Skills

Leadership skills

Communication skills

Time management

Teamwork

Multi-tasking

Education

H.S. Diploma/GED

0-1 year supervisory experience

1 year or more in transportation/warehouse

Job description

Job Overview

We are immediately hiring a Customer Logistics Supervisor in Grand Rapids, MI for our Supply Chain Solutions division. Pay Type: Exempt / Salary paid Twice Per Month. Annual Salary Pay: $60,000.00 - $65,000.00 per year based on experience. Schedule: Tuesday-Saturday 7:00 a.m. – 5:00 p.m.

Benefits

• Medical, Dental, Vision benefits start at 30 days
• 401(k) savings plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that save you money on tools, cars, appliances, travel and more
• All major holidays paid and paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

Supervisors are responsible for leading their shift or assigned area of the operation, ensuring work is completed safely, efficiently, and in alignment with customer expectations. They coach, train, develop, and support their teams while driving engagement and accountability. In addition, they play a critical role in continuous improvement efforts, operational excellence, and achieving key customer performance metrics.

Essential Functions

• Supervise, coordinate and oversee day-to-day logistics operations;
• Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring they meet company standards and customer service specifications;
• Establish work schedules and procedures and coordinate activities of the workers to ensure optimal shift/team logistics;
• Accountable for site key performance indication (KPI);
• Work in collaboration with customer in all aspects of operations;
• Meet regularly with team members collectively, as well as on an individual basis to monitor progress toward meeting objectives, track performance, coach and counsel, and recognize team and individual successes;
• Cultivate team spirit with a diversity and inclusion initiative and promote cooperation by seeking opportunities to improve internal processes;
• Carry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriate;
• Address performance problems through corrective action and disciplinary process;
• Responsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies;
• Provide appropriate orientation for employees and lead hands and give them the information, technology and any material necessary to perform their jobs;
• Perform other duties as assigned.

Skills and Abilities

• Instills commitment to organizational goals;
• Strong planning skills, Required;
• Results oriented, Required;
• Effective leadership skills, Motivating skills, Required;
• Effective interpersonal skills, Diverse team environment, Required;
• Strong verbal and written communication skills, Required;
• Possesses a high degree of initiative, Required;
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required;
• Ability to work independently and as a member of a team, Required;
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required;
• Capable of multi-tasking, highly organized, with excellent time management skills, Required;
• Detail oriented with excellent follow-up practices, Required.

Qualifications

• H.S. Diploma/GED;
• 0 to 1 year in direct supervisory/leadership experience, Required;
• 1 year or more in experience in transportation, warehouse or distribution environment, Required.

Location

Grand Rapids, MI

Work Category

Logistics

Company Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Company Statement

We want YOU to join our family made up of proud women and men in logistics who work alongside military reserve and veterans we hire every day!

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $60,000.00 Maximum Pay Range: $65,000.00.

Equal Opportunity Statement

Ryder is proud to be an Equal Opportunity Employer and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754. Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.