Customer Logistics Manager - DTS SET

Ryder System, Inc.; San Juan (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

Ryder System, Inc. seeks a Startup Operations specialist for SET Ops to lead new dedicated transportation solutions startups and provide ongoing field support.

The role requires extensive travel (75-80%), training drivers and managers, writing process documents, testing systems, and offering design-level consulting for new product pieces. Minimum requirements include a HS diploma or GED, a Bachelor's in Business/Logistics preferred, 2+ years in supply chain or logistics, and 1+ year supervisory

Qualifications

• H.S. diploma or GED required.
• Bachelor's degree in Business, Logistics or Supply Chain preferred.
• Two+ years of relevant experience in supply chain, logistics, warehouse or related field.
• One+ year of direct supervisory/leadership experience.
• Advanced proficiency in MS Office (Word, Excel, PowerPoint, Access).
• Advanced knowledge of the logistics industry.
• Advanced knowledge of local and Federal regulations.
• Fundamental knowledge of Supply Chain Management components.
• Advanced knowledge of Manufacturing and Production.

Responsibilities

• Flawless execution and adherence to customer critical success factors.
• Ensure drivers and managers understand core operations and systems for tracking compliance, driver pay, and customer billing.
• Act as an arm of management to answer questions and make quick decisions during the startup phase.
• Train new management team and Certified Driver Trainer group.
• Build out process flow and provide guidance on consistency of operations.

Skills

Problem solving

Communication

Leadership

Independence

Multi-tasking

Time management

Route tool knowledge

Attention to detail

Organizational skills

Inclusive work environment

Education

HS diploma/GED

Bachelor's degree in Business, Logistics or Supply Chain

Tools

MS Office (Word, Excel, PowerPoint, Access)

Job description

The Startup Operation members (SET Ops) acts as a setup consultant and handles all aspects of new dedicated transportation solutions business startups along with ongoing support of field operations. This includes driver and manager training for basic system operations and often includes aiding and functioning in the expected role. As such, the ability to prioritize work-tasks and manage day-to-day task items are requirements of this position. Additionally, the team engages and takes part in writing process documents, system testing, and design-level consulting for new pieces of the product.

Travel is extensive for this role and is expected to be around 75-80%. You will be assigned to a new business location anywhere within the country for a specific amount of time. You will not be able to travel back and forth to your home location during that time. You must be willing and able to work under the guidelines if you wish to be seriously considered for this position.

Essential Functions

• Members of Start Up team focused on flawless execution and adherence to pre-established customer critical success factors
• Ensuring both drivers and managers understand the core operations and systems used for tracking compliance, driver pay, and customer billing
• Acting as an arm of management to answer questions and make quick decisions during the startup phase
• Training of new management team and Certified Driver Trainer group
• Building out of process flow and providing guidance on consistency of operations

Skills And Abilities

• Excellent problem solving skills
• Excellent oral and written communication skills with demonstrated leadership capabilities
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Knowledge and inner workings of a driver route tool is a plus
• Detail oriented with excellent follow-up practices
• Strong organization, analytical, and computer skills
• Ability to create and develop an inclusive and engaged work environment
• Ability to effectively manage Profit & Loss statements may be necessary depending on the complexity and scope of the operation (preferred)

Qualifications

• H.S. diploma/GED required
• Bachelor's degree in Business, Logistics, Supply Chain preferred
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry related field required
• One (1) year or more direct supervisory/leadership experience required
• Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. Advanced required
• Logistics industry knowledge advanced required
• Knowledge and understanding of Customer/Company local and Federal regulations. Advanced required
• Fundamental knowledge of Supply Chain Management components. Intermediate required
• Strong knowledge of Manufacturing and Production advanced required

Job Category: Logistics

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: $65K

Maximum Pay Range: $70K

Benefits Information: For all Full-time positions only, Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

• Medical
• Prescription
• Dental
• Vision
• Life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family and parental leave
• 401(k) retirement savings plan

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.