Customer Logistics Associate

Ryder Supply Chain Solutions; Georgetown (KY); On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Stock purchase plan

Employee discounts

Paid time off

Maternity leave

Job summary

Ryder is hiring a Customer Logistics Associate in Georgetown, KY. You will coordinate daily logistics operations for assigned customers, including arrivals, departures, and in-transit activities, while driving on-time performance and carrier compliance.

The role requires experience in logistics operations, load scheduling, and carrier management, with opportunities to work across multiple specializations and customer networks at a Fortune 500 company.

Qualifications

• Experience in logistics operations and carrier coordination.
• Strong organizational and communication skills.
• Ability to analyze and optimize freight movement.

Responsibilities

• Coordinate day-to-day operations for assigned logistics customers.
• Analyze premium freight requests and book low-cost providers.
• Manage drivers, payroll and route management in DCC/FHP contexts.
• Coordinate appointments and shipment timing with carriers.
• Handle off-shifts/weekends and respond to customer requests.

Skills

Logistics warehouse experience

Load scheduling

Carrier management

Analytical skills

Education

H.S. diploma/GED

Bachelor’s degree related field preferred

Tools

MS Office

Provider web portals

i2 Modeler

Job description

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Job Description

We are immediately hiring a Customer Logistics Associate to join our Ryder Georgetown, KY Team.

• $40400k yearly salary + benefits and PTO
• Location : Georgetown, KY
• Logistics warehouse experience
• 8:00am - 4pm Monday - Friday

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

SUMMARY

Coordinates the day-to-day operation of all aspects of assigned logistics customers, up to and including all arrival and departure check calls, all in transit and cross border activity, all on time carrier performance, all exception coordination and management. In addition, responsible for driving all Carrier Web Compliance and On Time Performance within the given customer network as well as addressing any additional customer requests such as added routes to a given network, the coordination of canceled routes with the carrier base, or the adjustment of any given planned routing in order to meet customer needs. Required to have a working understanding of multiple customer business rules and procedural requirements and may, through day to day customer interaction, be required to resolve any customer concerns or issues.

ESSENTIAL FUNCTIONS

Performs load scheduling functions with carriers and dedicated Ryder personnel
Supports Specialization:
Premium Freight Management (PFM):Responsible for analyzing premium freight requests, booking low-cost providers and route management.
Dedicated Contract Carriage (DCC): responsible for managing drivers, payroll and route management
Freudenberg Household Products (FHP): Responsible for optimizing loads, booking loads, appointments and customer contact
Off-shifts & Weekends (OSW): Responsible for working off-shifts or weekends while handling PRM, LTL, ACA, PFM, DCC, FHP
Coordinates appointments

ADDITIONAL RESPONSIBILITIES

May analyze Procurement and FBAP information relating to movement of unplanned freight
May be required to work designated off-shift/weekend coverage, including holidays.
Performs other duties as assigned.

EDUCATION

H.S. diploma/GED
Bachelor’s degree Related field preferred.

EXPERIENCE

Five (5) years or more experience 1-5 years experience in position. (Supply chain or Operations experience preferred)

SKILLS

Excellent organizational skills. Ability to prioritize and accomplish work
Strong verbal and written communication skills. Internally as well as externally representing the company to customers by writing, telephone, e‑mail or in person
Demonstrates analytical skills.
Demonstrates problem solving skills.
Decision making considering cost and benefits of potential actions and selecting most appropriate one

KNOWLEDGE

MS Office, LMS Modules: XMS, RMS, UMS, ACA, DCC, Provider web portals, LOCS & similar costing/rating systems, i2 Modeler, FHP Database; advanced level.

TRAVEL

None

Candidates must be authorized to work for any employer in the United States without requiring current or future visa sponsorship.

Job Category

Logistics

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype. Compensationranges for the position are below:

Pay Type

Salaried

Minimum Pay Range

38000

Maximum Pay Range

40400

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or800-793-3754.

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