Customer Logistics Analyst

Kao EMEA & Americas; Cincinnati (OH); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare

401(k) with company match

36 total days off

Job summary

Kao USA is seeking an Account Manager to service customers by executing daily order processing, analyzing forecasts and inventory, and maximizing on-time and fill-rate metrics. You will investigate service levels and facilitate cross-functional meetings to drive improvements.

Responsibilities include managing daily orders, maintaining SAP master data, tracking shipments, and leading forecasting discussions with key accounts. A hybrid work schedule and competitive compensation are offered.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations or Business.
• Strong analytical abilities and strategic thinking.
• Experience with SAP and logistics/customer service segments.
• Ability to multitask and maintain accurate records.

Responsibilities

• Manage daily order processing activities for a specified account or group of accounts.
• Maintain SAP files such as customer master files, pricing tables, customer resource tables, and customer specific material determination tables.
• Monitor promotional orders to ensure timely shipment and arrival at the customer's DC by the requested delivery date.
• Execute stock management by ensuring the correct item and versions are shipping to the appropriate customer at the correct timing.
• Facilitate and drive customer and cross functional team meetings.
• Manage key accounts on inventory and forecasting management by proactively suggesting strategies that impact the customers ordering forecast.
• Drive service level investigation and improvements with customers, carriers, and internal teams.
• Perform monthly KPI reporting and analyze customer service levels.
• Understand supply chain requirements and develop solutions to resolve issues.

Skills

Analytical skills

Multitasking

Listening skills

Professionalism

Education

Bachelor's Degree

Tools

SAP

Job description

The role: Reporting to the team Lead you will be responsible for servicing customers by executing daily order processing, analyzing forecasts and inventory levels, maximizing on time and fill rate metrics, investigating service levels, and facilitating cross-functional meetings.

The role: Reporting to the team Lead you will be responsible for servicing customers by executing daily order processing, analyzing forecasts and inventory levels, maximizing on time and fill rate metrics, investigating service levels, and facilitating cross-functional meetings.

Benefits

• healthcare, 401(k) plus company match
• 36 total days off (vacation + holidays + sick)
• a reasonable salary range of $50,000 - $60,000
• We also offer a hybrid work schedule

What you will do:

Account Management

• Manage daily order processing activities for a specified account or group of accounts.
• Maintain SAP files such as customer master files, pricing tables, customer resource tables, and customer specific material determination tables.
• Monitor promotional orders to ensure timely shipment and arrival at the customers DC by the requested delivery date.
• Execute stock management by ensuring the correct item and versions are shipping to the appropriate customer at the correct timing.
• Facilitate and drive customer and cross functional team meetings.
• Manage key accounts on inventory and forecasting management by proactively suggesting strategies that impact the customers ordering forecast.

Order, Shipment, and Reporting Analysis

• Drive service level investigation and improvements by working collaboratively with customers, carriers, and internal cross-functional teams.
• Perform regular analysis of customer service levels and complete monthly Key Performance Reporting (KPI's).
• Understand supply chain requirements for customers and develop solutions to solve issues.

What you will need:

• Bachelor's Degree required; preferably in Supply Chain Management, Operations or Business
• Strong analytical skills with ability to think strategically
• SAP experience preferred.
• Strong ability to multitask
• Logistics and Customer Service experience
• Good listening skills, sense of urgency, and strong organizational skills
• Must demonstrate professionalism and self-confidence to perform effectively.
• Proficiency in Word and Excel (can maintain complex spreadsheets), 1 year
• Thorough understanding of forecasting, distribution, inventory control, and the promotional effect on demand is preferred

What we offer:

A friendly and flexible work environment with great compensation packages, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward thinking and new ideas.

Hiring Process:

Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more:

If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit our Americas website (https://www.kao.com/americas/en/).

Kao USA is an equal opportunity employer, including disability/vets.