Customer Licensing Alignment Manager

Quest Software Canada Inc; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Annual bonuses

Health benefits

Flexible work options

Professional growth

Equality & Inclusion Council

Job summary

Quest Software is seeking an experienced Software License Compliance Manager in the United States to capture and analyze deployed software licenses and ensure entitlements are met. You will partner with IT, Finance, Sales, and Procurement to collect data from multiple systems and interpret licensing data.

Success requires strong data management and analytical capabilities, aligned to Quest’s license policies, facilitating reports, metrics, and analyses for software usage and entitlements across

Qualifications

• 6+ years of experience in software license compliance or similar roles.
• Experience with software license metrics, compliance tools, and licensing policies.
• Understanding of IT procurement, SAM processes, and licensing operations.
• Experience with enterprise software license agreements across perpetual, subscription, and cloud models.

Responsibilities

• Build relationships across functions and levels to drive collaboration.
• Operate in a virtual and global environment with shifting priorities.
• Apply analytical and communication skills to manage stakeholder expectations.
• Contribute to development and refinement of SOPs and policies.
• Demonstrate understanding of software deployment and entitlement rights for Quest-licensed products.
• Explain license allocation methodologies clearly and accurately.
• Produce reports, metrics, and analyses on software usage and entitlements.

Skills

License compliance

License metrics

Compliance tools

IT procurement

SAM processes

Licensing policies

Contract terms

Job description

Overview

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

The Software License Compliance Manager is responsible for accurately capturing and analyzing Quest customers’ deployed software licenses. This role partners closely with teams across IT, Finance, Sales, and Procurement to collect and interpret data from multiple systems. Insights from this work determine whether customers are properly licensed relative to their entitlements. Success in this role requires strong data management and analytical capabilities, supported by an enterprise software asset management system aligned to Quest’s License Compliance policies and processes.

Responsibilities

• Build and maintain effective relationships across diverse functions and organizational levels; engage cross-functional teams to drive collaborative efforts.
• Operate successfully in a virtual and global environment, maintaining flexibility amid evolving priorities.
• Apply strong analytical, problem-solving, and communication skills to manage stakeholder expectations and ensure accountability.
• Contribute to the development and enhancement of intellectual capital through the creation and refinement of standard operating procedures and policies.
• Demonstrate a deep understanding of software deployment and entitlement rights for Quest-licensed products.
• Communicate license allocation methodologies clearly and accurately.
• Execute tasks that produce reporting, metrics, and analyses related to software usage and entitlements.

Qualifications

• 6+ years of experience in software license compliance or comparable legal/compliance roles;
• Extensive knowledge and/or proven success in software license or audit roles, including:
• Expertise in software license metrics, compliance tools, industry-leading practices, and licensing policies.
• Familiarity with IT, IT procurement, software licensing operations, IT Service Management, and SAM processes.
• Understanding of the IT sourcing and procurement lifecycle; ability to interpret and negotiate software licensing terms and policies.
• Experience working with enterprise software license agreements across perpetual, subscription, and cloud models.
• Knowledge of major supplier licensing terminology, policies, and models (e.g., Microsoft, IBM, Oracle, VMware).
• Understanding of deployment and distribution models for multi-platform software applications

Why Quest

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.