Customer Intelligence Unit - CIU -Analyst

Thread Bank; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Thread Bank is seeking a detail‑oriented risk professional to review onboarding applications, verify information, and detect compliance or fraud issues. The role involves underwriting, communicating findings to clients and internal teams, and supporting policy development within a fast‑growing fintech environment.

Ideal candidates have at least 2+ years in risk/onboarding, strong knowledge of CIP/KYC/OFAC rules, and excellent communication skills to coordinate with partners and law enforcement

Qualifications

• Deep knowledge of CIP/KYC/OFAC/314(a)(b) rules and regulations.
• Experience in operational risk and onboarding processes.
• Strong communication with internal teams and clients.
• Ability to make risk-based decisions under pressure.
• Familiarity with fraud ecosystems in fintech/finance (a plus).

Responsibilities

• Review incoming applications for risk, verification, and technical errors.
• Communicate findings with Bank and clients on detected patterns.
• Underwrite applications and conduct fraud investigations.
• Respond to client, internal, and law enforcement inquiries.
• Support policies, procedures, and SLA timelines.

Skills

Regulatory knowledge

Communication

Risk-based decisions

Team collaboration

Adaptability

Tools

Microsoft Office

Excel

Job description

Description

Who We Are

Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Thread Bank offers a modern website, a CRM system, and a mobile app to simplify banking for businesses and individuals. Our embedded banking solution helps business technology platforms provide secure banking experiences. We also partner with other banks, credit unions, and FinTechs to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, offering excellent benefits and a family-friendly culture.

What We Are Looking For

We are looking for people who thrive in a fast-paced, growth environment while remaining within regulatory boundaries. Thread Bank provides a unique opportunity to be a part of a high growth, cutting edge, fintech startup within the stable and profitable banking industry. This is an excellent opportunity for a professional looking to advance their career as the company grows.

What you'll do

• Review incoming applications for risk, information verification (KYC/KYB), and/or technical errors.
• Communicating internally with the Bank and the Clients on patterns detected during application reviews.
• Underwriting applications and conducting fraud investigations on applications/transactions.
• Responding to Client and internal support inquiries and escalations.
• Responding to Law Enforcement inquiries
• Perform periodic and high risk reviews
• Supporting special projects as needed and help writing policies and procedures.
• The ability to adhere and understand SLA timelines.

Qualifications

• 2+ years of experience in operational support roles specific to on-boarding and risk.
• Deep knowledge of CIP/KYC/OFAC/314(a)(b) rules and regulations.
• Knowledge of and experience with fintech spaces & finance with fraud ecosystems a plus.
• Experience with Customer Risk Rating (CRR).
• Strong communication skills with both internal teams and external Clients.
• Interest in fast-paced environments.
• Team mindset and the ability to make risk-based decisions is a must.
• Proficiency with Microsoft Office & Excel is recommended.
• AML/CAMS certification-preferred but not required.

Employee must be able to perform essential functions of the position and, if requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the ADA.

Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

By submitting your application, you give Thread Bank permission to email, call, or text you using the contact details provided. We will only contact you with job-related information.