Customer Insights Analyst

Dollar Tree Stores; Chesapeake (VA); On-site; USD 75,000 - 84,500; Full time

Benefits offered by this job

Health, dental, & vision insurance

401k plan

PTO and paid holidays

Employee stock purchase plan

Flexible spending account

Job summary

Dollar Tree Stores is seeking a data analytics professional to support merchandising strategies by delivering insights from syndicated data and research. The role focuses on driving traffic and sales through data-driven assortment decisions and reporting.

The ideal candidate holds a BA/BS and 1–2 years of relevant experience, with strong Excel and PowerPoint skills. Excellent communication and teamwork are essential, and relocation to Chesapeake, VA is required.

Qualifications

• Bachelor's degree or equivalent with 1-2 years experience.
• Excellent analytical and problem solving skills.
• Detail-oriented and able to handle numerical data.
• Strong written and verbal communication skills.
• Independent yet collaborative with a team mindset.

Responsibilities

• Support development and execution of merchandising strategies with timely, accurate insights.
• Utilize syndicated data sources and customer research to inform decisions.
• Develop and maintain daily and weekly standardized reporting.
• Evaluate large data sets to inform white space and assortment recommendations.
• Prepare data-driven content for senior leader presentations.
• Assist customer research initiatives to optimize campaigns.

Skills

Excel

PowerPoint

Analytical thinking

Communication

Education

Bachelor's degree

Job description

Provie internal and external data to help uncover single and multi-price point white space and assortment opportunities across the Dollar Tree categories to drive incremental traffic and sales. As the organization looks to increase and improve customer relative assortment, it is necessary to deliver support to the merchants to understand performance of current market items and potential incremental opportunities. Dedicated individuals to the mining of this data are imperative to the successful integration of the right new items for our shopper.

ESSENTIAL ACTIVITIES & RESPONSIBILITIES

• Support the development and execution of merchandising strategies and decision making by delivering timely, accurate, and actionable insights derived from syndicated data and customer research.
• Support strategic initiatives with rigorous analytics, utilizing third party data sources including Nielsen, Numerator, 1010, Circana, and customer research.
• Assist in the development and maintenance of daily and weekly standardized reporting.
• Organize and evaluate large data sets to assist with the development of “white space” and assortment recommendations to drive traffic and sales.
• Assist with senior leader presentations by preparing data driven content.
• Assist in customer research initiatives to inform marketing strategies and optimize campaign effectiveness.
• Help lead training efforts with merchandising and marketing resources to promote best practices in data interpretation and usage.
• Identify, prioritize, and initiate data collection process improvements to improve team efficiency.

EXPERIENCE AND EDUCATION REQUIRED

• Bachelors Degree (BA / BS/ BFA) or equivalent, and 1-2 years experience.
• Excellent analytical and problem solving skills. Able to generate and evaluate hypotheses and create narratives for senior leaders.
• Detail-oriented. Comfortable working with numerical data and information.
• Strong written and verbal communication skills.
• Demonstrated initiative, independent thinker and worker.
• Team player in a collaborative environment.
• Deadline oriented. Ability to anticipate and address conflicts, to skillfully negotiate, and deliver great outcomes.
• Advanced skills in Microsoft Office products, especially Excel and PowerPoint.
• Must be willing to relocate to Chesapeake, VA

Applicants must be authorized to work in the United States on a full-time basis. The company is unable to sponsor employment visas for this position at this time or in the future.

Start Rate = $75,000-$84,500K based on experience plus 10% bonus.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.