Customer Information Assistant

Luminis Health, Inc.; Annapolis (MD); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan with employer match

Paid Time Off

Tuition Assistance Benefits

Employee Referral Bonus Program

Paid Holidays, Disability, and Life/AD

Wellness Programs

Employee Assistance Programs

Job summary

Luminis Health Anne Arundel Medical Center is seeking a Customer Information Clerk to greet patients and visitors, provide information, and guide them to the correct departments. You will use the EMR and hospital resources to locate appointments while maintaining confidentiality.

Responsibilities include assisting with registration, answering queries, and supporting patient transportation as needed in a welcoming, respectful environment.

Qualifications

• Two years of customer service experience, preferably in healthcare.
• Demonstrates effective verbal and written communication.
• Must demonstrate basic PC and typing abilities (35 wpm).
• Medical terminology knowledge recommended.

Responsibilities

• Meets, greets, and assists patients, family members, visitors and vendors in line with RISE values.
• Maintains a professional, welcoming environment in the Customer Information area.
• Answers the phone and transfers calls per confidentiality standards.
• Directs patients and visitors to appropriate hospital departments or services.
• Protects hospital from losses by safeguarding demographic, financial, and PHI information.
• Provides patient transportation as needed and supports Hackerman-Patz House registration.

Skills

Verbal and written communication

Typing 35 wpm

Medical terminology knowledge (allowed

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Position Objective:

This position acts as the Luminis Health Anne Arundel Medical Center (LHAAMC) first point of contact for patients, guests, visitors, and staff entering the main campus buildings. This position meets, greets, and assists all who enter the building in a manner that is consistent with the Luminis Health values of Respect, Inclusion, Service, and Excellence (R.I.S.E.).

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Meets, greets, and assists patients, family members, visitors and vendors in a manner that is consistent with the R.I.S.E. values.


• Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort.


• Answers the phone in a manner that is consistent with the R.I.S.E. values, provides requested information and transfers calls as appropriate within the confidentiality standards.


• Directs patients and visitors to appropriate hospital departments or services.


• Protects Hospital from losses by ensuring integrity of demographic, financial, and protected health information.


• Complies with federal, state, and local regulatory and LHAAMC contractual requirements as established by LHAAMC policies.


• Provides patient transportation as appropriate.


• Provides routine information relevant to the local area, restaurants, accommodations, community activities and other services as requested.


• Uses the electronic medical record and other hospital resources to locate patient appointments and direct patients to point of service.


• Supports the registration process at Hackerman-Patz House as needed.

Educational/Experience Requirements:

• Graduation from an accredited high school or possession of a high school equivalency certificate.


• Two years of previous customer service experience, preferably worked in a healthcare environment.


• Demonstrates effective communication skills both verbal and written.


• Must demonstrate basic personal computer and typing abilities (35wpm).


• Medical terminology knowledge recommended.

Required License/Certifications:

• None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will not be exposed to blood‑borne pathogens.

Physical Demands – Light

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.

Luminis Health Benefits Overview:

• Medical, Dental, and Vision Insurance.


• Retirement Plan w/employer contribution.


• Paid Time Off.


• Employee Tuition Assistance Benefits.


• Employee Referral Bonus Program


• Employer Paid Holidays, Disability, and Life/AD&D for full time employees


• Wellness Programs/Employee Assistance Programs and more

Pay Range

$17.50—$23 USD

Luminis Health Benefits Overview:

• Medical, Dental, and Vision Insurance


• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)


• Paid Time Off


• Tuition Assistance Benefits


• Employee Referral Bonus Program


• Paid Holidays, Disability, and Life/AD&D for full‑time employees


• Wellness Programs


• Employee Assistance Programs and more


• Benefit offerings based on employment status