Customer Fulfillment Representative

Rexel France; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with Employer Match

Paid vacation and sick time

Tuition Reimbursement

Flexible Spending Accounts

Professional Training & Development Programs

Career Advancement Opportunities

Job summary

A leading logistics firm in Houston, TX is seeking a Customer Fulfillment Representative to support complex customer needs in the sales process. Responsibilities include managing customer relationships, processing orders, and ensuring satisfaction. The ideal candidate will have over 2 years of experience in customer service or sales, strong communication skills, and a desire for growth. This role offers medical benefits, a 401K with employer match, and abundant professional development opportunities.

Qualifications

• 2+ years of customer service, sales, or related experience.
• Prior experience in the distribution industry a plus.

Responsibilities

• Establish and maintain customer relationships with clients.
• Communicate with customers, suppliers, and internal stakeholders.
• Assist in improving customer service levels.

Skills

Customer service oriented

Verbal and written communication skills

Problem solving

Attention to detail

Negotiation and interpersonal skills

Education

High School or GED

4 Year / Bachelor's Degree

Tools

Microsoft Office (Excel)

Automated order entry systems

Job description

Job Description

We are looking for a Customer Fulfillment Representative to join our Rexel team in Houston, TX!

Summary: The Customer Fulfilment Representative is responsible for acting as part of the branch sales team by providing complex customer support assisting with quotes, order processing, expediting, and other internal and external processes. May also assist with the front desk duties by providing phone coverage and assisting with visitors at the branch.

What You’ll Do

• Establish and maintain customer relationships with a wide variety of clients including many Fortune 500 companies
• Communicate with customers, suppliers, and internal stakeholders via phone, email, instant message, and web-based solutions throughout the entire order to remittance process
• Assist in continually improving customer service levels which exceeds customer requirements and expectations
• Act as an extension of the branch sales team and Global Sales Organization to support key program initiatives and ensures customer satisfaction standards are met
• Handle customer inquiries, process orders, and resolve customer issues promptly using root‑cause analysis
• Secure market level pricing feedback from customers and provide timely price quotations and/or proposals
• Proactively manage customer open order data to maximize fill rates and customer satisfaction
• Assist with identifying and executing profitable growth projects to implement for key GSO accounts
• Other duties as assigned

Job Duties Disclaimer

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You’ll Need

• 2+ years of customer service, sales, or related experience
• Prior experience in the distribution industry a plus
• High School or GED - Required
• 4 Year / Bachelor's Degree - Preferred

Knowledge, Skills & Abilities

• Customer service oriented with solid verbal and written communication skills
• Proven problem solver with strong attention to detail
• Demonstrated self-starter with resilient personal initiative
• Desire to assume increasing levels of responsibility
• Highly organized with ability to prioritize and manage multiple tasks and deadlines
• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups, and influence decisions
• Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
• Goal oriented and self-motivated with ability to work both independently and within a team environment
• Proficient computer skills with demonstrated experience with Microsoft Office (Excel), Business Objects, automated order entry systems, and other internet-based tools
• Proven experience in data mining, analyzing, and reporting out on large data sets

Additional Information

Physical Demands

• Sit: Must be able to remain in a stationary position – Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location – Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery – Constantly – at least 51%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co‑workers and clients and detect hazardous conditions – Constantly – at least 51%

Weight and Force Demands

• Up to 10 pounds – Occasionally – up to 20%
• Up to 25 pounds – Occasionally – up to 20%

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Occasionally – up to 20%
• Travels to offsite locations – Occasionally – up to 20%

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short‑Term and Long‑Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.