Customer Fulfillment Center Trainer

MSC Industrial Direct Co., Inc.; Fernley (NV); On-site; USD 45,010 - 64,581; Full time

Benefits offered by this job

Dynamic healthcare plans

401K and stock purchasing programs

Tuition reimbursement opportunities

Paid time off for holidays and illness

Job summary

MSC Industrial Direct Co., Inc. is hiring a Trainer to work with the Operations team in Fernley, NV. This role involves on-the-job training for new hires and associates. Responsibilities include assessing training needs, conducting quality training sessions, and maintaining records.

The ideal candidate will have a high school diploma, three years of relevant experience, and strong skills in Microsoft Office. Competitive compensation ranges from $45,010 to $64,581 based on experience.

Qualifications

• High School Diploma or the equivalent experience is required.
• Three years of customer service, inside sales, warehousing or training experience required.
• Prior experience conducting group training is required.

Responsibilities

• Provide on-the-job training to new hires and associates in the warehouse.
• Develop assessments to identify training needs.
• Conduct quality training sessions and analyze training effectiveness.

Skills

Computer literacy and proficiency in Microsoft Office suite

Strong verbal, written and presentation skills

Excellent time management and organizational skills

In depth knowledge of order management systems

Ability to work cross-functionally

Education

High School Diploma or equivalent experience

Three years of customer service, inside sales, warehousing or training

Tools

AS400 system

Job description

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :20342

Employment Type :Full Time

Job Category :Warehouse/Distribution

Work Location :Reno, NV (Whse)

Shift - Flexible on a weekly basis based on need for associate training.

BRIEF POSITION SUMMARY:

The Trainer will work with the Operations team to provide on-the-job training to new hires and CFC associates in various operational areas of the warehouse. The trainer is responsible for identifying the training needs and ensure that appropriate programs and training methods are created and implemented to meet these needs.

DUTIES and RESPONSIBILITIES:

• Works with supervisor to develop assessments to help identify associates training and refresher training needs.
• Prepares and conducts quality training sessions on all critical areas deemed essential.
• Facilitates learning sessions for Associates ensuring transference of skills and knowledge by utilizing learning methods to support the respective facility.
• Schedule training sessions, compile training evaluations and assessment scores.
• Analyzes productivity and quality reports to evaluate training effectiveness.
• Maintains records with the management of MyLearning (LMS) in alignment with tracking all required and compliance-based training.
• Communicates training-related information clearly and effectively through all communication channels
• Participates in identifying enhancements and changes to the AS400.
• Instills and fosters the MSC Culture throughout the company to ensure unity of purpose and fulfillment of MSC's Mission Statement.
• Provides training to associates that may require additional and/or refresher training as identified by supervision and schedule training accordingly.
• Partners and shares subject matter expertise with trainers that have joined the Training Team.
• Provides one on one observations, training and feedback to associates as needed.
• Answers questions and provides assistance in order to help associates in meeting their daily productivity, accuracy & safety goals.
• Participates in special projects and performs additional duties as required.

INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

• High School Diploma or the equivalent experience is required.
• Three years of customer service, inside sales, warehousing or training experience required.
• Prior experience conducting group training is required.

SKILLS:

• Computer literacy and proficiency in Microsoft Office suite is required.
• Strong verbal, written and presentation skills required.
• Ability to show a strong culture fit.
• Excellent time management and organizational skills required.
• In depth knowledge of order management systems and processes are required. Knowledge of AS400 system preferred.
• Knowledge of MSC products.
• Ability to work cross-functionally is required.

OTHER REQUIREMENTS:

• The ability to travel up to 10% of the time is required.
• Valid driver's license is required.

Compensation starting at $45,010 - $64,581 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.