Customer-Focused Welcome Desk Security Officer

Allied Universal; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Life insurance (AD&D)

Perks Program discounts

Job summary

Allied Universal is seeking a Security Officer for the Welcome Desk in Austin, TX. You will serve and safeguard clients across Retail/Malls and related industries, acting as a welcoming presence, guiding visitors, and ensuring safe access with professionalism.

The role emphasizes customer service, clear communication, and teamwork within an agile, reliable, and principled environment. Strong guest relations and incident response are key.

Qualifications

• Customer service experience is preferred.

Responsibilities

• Provide customer service to visitors, tenants, and/or employees by carrying out site-specific security-related procedures and policies.
• Monitor access at the front desk, greet and screen visitors, verify credentials, issue visitor passes, and maintain visitor records per site procedures.
• Respond to incidents and critical situations calmly and escalate concerns to appropriate personnel.
• Receive and direct calls, deliveries, and inquiries while monitoring activity at the entrance and lobby.
• Assist with access control, lost-and-found inquiries, and documentation of security-related incidents at the retail location.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Allied Universal is seeking a Security Officer for the Welcome Desk in Austin, TX. You will serve and safeguard clients across Retail/Malls and related industries, acting as a welcoming presence, guiding visitors, and ensuring safe access with professionalism.

The role emphasizes customer service, clear communication, and teamwork within an agile, reliable, and principled environment. Strong guest relations and incident response are key.