Customer-Focused Photo ID License Technician

Goodwill Keystone Area; Enola (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Keystone Area seeks a License Technician to operate the Photo ID Center, ensuring customers have proper identification and issuing finished ID products accurately. The role emphasizes courteous service, adherence to security procedures, and precise processing of forms and documentation.

Responsibilities include opening/closing the center, inventory control, equipment maintenance, and daily reporting to management.

Qualifications

• High School Diploma or GED equivalent.
• Must attend all mandatory training sessions and meetings.
• Must have a qualifying disability that meets the criteria for state or federal set aside contracts.

Responsibilities

• Facilitates the security of the Photo License Center premises and photographic equipment and consumables by arming and disarming the security system at appropriate times and locking secure materials in the safe, security closet or workstation as required.
• Shreds the camera card immediately upon the customer signing the License Control Audit Sheet.
• Reports any inventory discrepancies to the Photo License Center Manager/Assistant Photo License Center Manager and Unique Source immediately.
• Processes customers in a pleasant, professional, efficient and customer service oriented manner. Accurately and courteously provides basic information related to driver licensing procedures and policies.
• Wears prescribed uniform and name badge while working.
• Carries out procedures to accurately process a customer by requesting and reviewing proper forms of identification, verifying information on identification documentation and determines validity of camera card.
• Positions customers correctly for photograph, operates the camera equipment to create a photographic license or identification card assuring a quality product is delivered to the customer and issues the finished product to the correct customer.
• Completes, reviews, and prepares paperwork for submission to the appropriate parties. Follows established procedures for the receiving and accounting of consumables.
• Performs the daily operations of the Photo License Center to include, but not be limited to: opening and closing the center as scheduled, reports by telephone any requested information such as opening time, maintains the cleanliness and orderliness of the center, operates the center in compliance with policies and procedures and reports downtime to the appropriate parties.
• Performs specified routine maintenance tasks related to cleaning the equipment.
• Attends all mandatory training seminars.
• Follows all call-off procedures when unable to report to work and when finding a replacement.
• Report to any site that you may be assigned or scheduled to work as needed within 30 miles.
• Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Photo License Center Manager/Assistant Photo License Center Manager.

Skills

Customer service

Attention to detail

Education

High School Diploma or GED

Job description

Goodwill Keystone Area seeks a License Technician to operate the Photo ID Center, ensuring customers have proper identification and issuing finished ID products accurately. The role emphasizes courteous service, adherence to security procedures, and precise processing of forms and documentation.

Responsibilities include opening/closing the center, inventory control, equipment maintenance, and daily reporting to management.