Customer-First Retail Team Member (Part-Time, Weekends)

CONSUMERS COOPERATIVE OIL COMPANY; Osseo (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

CONSUMERS COOPERATIVE OIL COMPANY is seeking a part-time Retail Team Member in Wisconsin. The role focuses on serving customers, answering questions, stocking, cleaning, and maintaining store standards.

Applicants should be able to work opening shifts, evenings, and weekends, with duties including cash handling and adherence to safety policies. Responsibilities include maintaining product displays, assisting customers, and following all regulations for alcohol, tobacco, lottery, and fuel

Qualifications

• Must be 18 or older.
• Must be able to work opening shift, evenings and weekends.
• Ability to acquire and maintain a food service sanitation certificate
• Ability to acquire a village retail sales liquor certificate
• Earn and maintain petroleum Class C operator license
• The retail team member must possess the ability to stand in places for long periods of time; walk in the store; bend, stoop and kneel regularly.

Responsibilities

• Customer service - assists customers with their purchases in a friendly and courteous manner, including greeting all inside and outside customers; providing information on products and their location; using suggestive selling techniques; accurately ringing up purchases, accepting payment, and giving change; and providing any additional courtesy services within reason.
• Serve as a first point of contact for customer concerns. Proactively listen, and resolve a customer complaint to the best of your ability. Refer situations outside of your control to a direct supervisor or manager immediately ensuring a customer complaint is heard and responded to in an expedient manner.
• Assists in maintaining the Company image inside and outside the building by completing all assigned housekeeping duties, including stocking, facing, cleaning, and ensuring that the Company standards are met at all times. Checks in, prices, and stocks merchandise as assigned. Contributes to company image by wearing the company approved uniform at all times including a name tag throughout the shift.
• Complies with all procedures for handling, controlling and accounting for company monies, merchandise, food & beverages, gasoline, and lottery during the assigned shift. Displays the highest degree of integrity while working for the Company, and when dealing with the general public. Complies with all security procedures and accurately handles all monies received according to Company procedures.
• Responsible for maintaining various food service programs, where applicable, including: product handling, operating procedures, quality control assurance, sanitation, merchandising and routine equipment maintenance. Prepares food neatly, accurately and in a timely manner. Checks and restocks items to ensure a sufficient supply throughout the shift. Demonstrates a complete understanding of menu items and explains it to guests accurately. Exhibits a cheerful and helpful manner when dealing with guests.
• Adheres to all laws, regulations, and policies that affect the Company’s operations, including alcohol and tobacco sales, lottery sales and redemption, government assistance program usage, sanitation and food handling, gasoline sales, and perishable products. Ensures that all safety precautions and procedures are complied with while on duty. Understands and adheres to all quality standards, formulas and procedures, and proper food handling/food safety requirements

Job description

CONSUMERS COOPERATIVE OIL COMPANY is seeking a part-time Retail Team Member in Wisconsin. The role focuses on serving customers, answering questions, stocking, cleaning, and maintaining store standards.

Applicants should be able to work opening shifts, evenings, and weekends, with duties including cash handling and adherence to safety policies. Responsibilities include maintaining product displays, assisting customers, and following all regulations for alcohol, tobacco, lottery, and fuel