Customer-First Retail Sales Associate

Guest Services; Tallahassee (FL); On-site; USD 26,000 - 32,000; Full time

Job summary

Guest Services seeks a Retail Sales Associate to assist customers with purchases, merchandise guidance, and product information at our unit. You will process cash/credit, issue receipts, and maintain a clean, efficient sales area.

The role emphasizes high-quality customer service, accurate cash handling, and readiness for special events while upholding sanitation and professional appearance standards.

Qualifications

• Partial High School education.
• High School Diploma/G.E.D. preferred.
• Mathematics skills.
• Interest and knowledge in Washington, DC's landmarks, monuments and memorials preferred.
• Excellent sanitation habits.
• Professional appearance.
• Ability to communicate and attend to guests with the highest standard of service.
• Ability to pass cash handling training.
• Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management.

Responsibilities

• Smile and greet customers entering unit.
• answer customers' questions, and provide information on company products, promotions, and policies.
• Thank each customer.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.
• Maintain neatness and cleanliness of the retail operation.
• Turn in cash drawer and sales reconciliation at shifts' end.
• Assisting with special events.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Mathematics

Guest service

Cash handling

Communication

Washington, DC landmarks knowledge

Education

Partial High School education

High School Diploma/G.E.D. preferred

Tools

Cash register/computer usage

Job description

Guest Services seeks a Retail Sales Associate to assist customers with purchases, merchandise guidance, and product information at our unit. You will process cash/credit, issue receipts, and maintain a clean, efficient sales area.

The role emphasizes high-quality customer service, accurate cash handling, and readiness for special events while upholding sanitation and professional appearance standards.