Customer Field Engineer - AC Power Minneapolis

Southern Arkansas University; Columbus (OH); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401K

Vacation paid holidays

Job summary

A technical solutions provider is seeking a Customer Field Engineer responsible for installation and maintenance of UPS equipment. Ideal candidates will have 4+ years of hands-on electronic experience and a high school diploma. Strong communication skills and the ability to read electrical diagrams are essential for ensuring excellent customer service. The role offers competitive benefits and the potential for additional rewards based on performance.

Qualifications

• 4+ years of hands-on electronic experience.
• Ability to evaluate operating conditions of equipment.
• Experience with electrical test equipment fundamentals.

Responsibilities

• Install and maintain UPS equipment.
• Provide on-site and phone assistance to customers.
• Respond to emergency service calls.

Skills

Hands-on electronic experience

Ability to read electrical diagrams

Standard computer skills

Mechanical aptitude

Clear communication skills

Education

High School Diploma or GED

Associates degree in Electronics

Tools

Electrical test equipment

Job description

A Customer Field Engineer is responsible for the installation, preventive maintenance, scheduled and emergency services on UPS equipment serviced by Vertiv. The CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. A company vehicle, laptop, smartphone, and tools will be provided. Benefits provided include: health insurance, prescription plans, dental, vacation, paid holidays and 401K. We provide an elaborate training program for new hires which requires travel to Columbus, Ohio as needed.

Associates degree in Electronics or military electronics training preferred

4+ years of hands on electronic experience

Familiarity with electrical/electronic test equipment and fundamentals

Ability to read and interpret electrical line diagrams and blueprints

Working knowledge of OHM's law and electronic theory

Ability to evaluate the operating conditions of equipment

Standard computer skills including MS Outlook, Word, and Excel

Mechanical aptitude

Clear, concise, written and verbal communication skills

Ability to interact comfortably with all levels of internal and external customers

Must have the ability and self-motivation to manage one's own schedule

Requirements

High School Diploma or GED

Render technical on-site and phone assistance to customers

Perform general and preventive maintenance on UPS systems

Respond to emergency calls at customers request

Strive to provide all customers a 'first time fix' for their equipment

Provide accurate and timely communication to internal and external customers

Keep current on Safety Field Change Notices and Service Tips

Provide accurate and timely reporting of time cards, expense reports, etc.

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds. Valid driver’s license is required.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Learn and Seek Out Development

The anticipated salary range for this role in the Minnesota locality is between $60,000 to $62,000 per year (based on a 40-hour work week)—salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.