Customer-Facing Warehouse & Baggage Associate

SSA Consulting Group; Honolulu (HI); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Overtime pay

On-Demand Pay

Meal Plan & Employee Discounts

401(k) with 15% match

Tuition Discount

Bereavement Leave (up to 8 hours)

Holiday pay (1.5× on Christmas/Thanksg

Job summary

SSA Group at Pearl Harbor is hiring a Warehouse Associate to manage guest baggage holding, safely check in and return bags, and provide light inventory transport and retail support. The role is on naval property and involves standing, lifting (10–35 lbs), and flexible hours including nights and weekends.

The position emphasizes customer service, teamwork, and operational support across multiple venues. No prior experience required; company promotes from within and offers strong benefits.

Qualifications

• Interpersonal skills
• Problem solving ability
• Flexibility in a fast-paced environment
• Team player, energetic and proactive
• Physical stamina to stand and lift boxes (10–35 lbs)
• Willingness to work varied hours including nights, weekends, and holidays

Responsibilities

• Execute daily warehouse duties under Management direction
• Provide cross-department support including retail, warehouse, and food venues
• Maintain a clean, safe, and organized work environment
• Follow procedures for cataloging, inventory control, bulk storage and distribution
• Assist in receipt, storage and distribution of supplies in large warehouses
• Ensure compliance with health and safety regulations
• Perform other tasks as needed

Job description

Warehouse Associate

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title:Warehouse Associate

Reports to: Operations Manager,Retail Operations Manager, Supervisor(s) and Food Service Operations Manager(s)

Position Overview

Unlike a traditional industrial distribution warehouse, our Warehouse Associate role is an active, customer-facing position located on naval property. The primary focus of this role is managing our guest baggage holding service—safely checking in, storing, and returning bags for visitors who cannot bring luggage onto the grounds. Additionally, this associate provides lightweight inventory transport, stocking, and general operational support across our retail, baggage, and food locations as needed.

Responsibilities

• Execute daily warehouse duties under the direction of the Management Team.

• Provide flexible operational and customer service support across other departments- including retail, warehouse, and food venues- by assisting with daily tasks, restocking, and guests needs as assigned.

• Maintain a clean, safe and organized work environment.

• Follow established control procedures for cataloging, inventory control, bulk storage and distribution of materials, equipment and supplies and assist in maintaining this supply system.

• Assist in receipt, storage and distribution of supplies and equipment in large, centralized warehousing operations.

• Ensure compliance with all applicable health and safety regulations.

• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills.

• Exceptional problem solving/decision making skills combined with the ability to be organized.

• Demonstrates the ability to remain flexible in a fast-paced environment.

• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.

• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

• Focuses on removing barriers and empowering growth and opportunity for team members at all levels

• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

• None required.

• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).

• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

OFFICE USE ONLY:

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