Customer-Facing Project Manager | Delivery & Coordination

SMG3Rx; Schaumburg (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

SMG3Rx is seeking a Project Manager in Schaumburg, IL to lead customer-facing initiatives from scoping through deployment. You will coordinate cross-functional teams and manage timelines, risks, and communications to ensure successful delivery.

The ideal candidate has 5+ years of project management experience, strong communication skills, and a PMP certification or equivalent. Travel is required, and the role is full-time with a 8:30 AM–5:30 PM schedule.

Qualifications

• Bachelor’s degree preferred in business, operations, or related field.
• PMP Certification preferred.
• 5+ years of experience in project management, supply chain, procurement, or operations.
• Experience managing client-facing projects from initiation through completion.
• Strong understanding of project management methodologies and best practices.
• Excellent communication and presentation skills.
• Ability to manage multiple projects and priorities simultaneously.
• Highly organized with exceptional attention to detail.

Responsibilities

• Lead and manage multiple customer projects simultaneously from kickoff through deployment.
• Develop and maintain project plans, schedules, milestones, and deliverables aligned with customer expectations.
• Ensure proper documentation, project notes, and status reports are consistently updated.
• Monitor project performance and proactively address risks and issues.
• Identify risks or delays early and implement mitigation strategies.
• Serve as the primary point of contact for customers throughout project execution and provide regular project updates to clients, leadership, and internal departments.
• Lead client meetings, kickoff calls, status reviews, and project lessons learned discussions.
• Act as a central point of contact between SMG3 teams, including Sales, Sales Success, Professional Services, Warehouse, and Operations.
• Collaborate with Professional Services to ensure technical requirements are aligned with customer needs and expectations.

Skills

Project management

Client-facing

Communication

Organizational skills

Multitasking

Risk management

Stakeholder management

Education

Bachelor’s degree in business/ops

Tools

Smartsheet

MS Project

SharePoint

Mission Control

Job description

SMG3Rx is seeking a Project Manager in Schaumburg, IL to lead customer-facing initiatives from scoping through deployment. You will coordinate cross-functional teams and manage timelines, risks, and communications to ensure successful delivery.

The ideal candidate has 5+ years of project management experience, strong communication skills, and a PMP certification or equivalent. Travel is required, and the role is full-time with a 8:30 AM–5:30 PM schedule.