Customer-Facing Floor Associate: Help Neighbors Tackle Projects

Ace-Hardware; Independence (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Dental and Vision Insurance

401K

Employee discounts on product

Free coffee, uniform shirts, vests,

Job summary

Ace Hardware of Independence is seeking outgoing team members to welcome and assist customers in a fast-paced hardware store. We provide extensive training and welcome applicants with or without hardware experience.

We prioritize community help, balanced work life, and timely service. This role offers opportunities for growth and a friendly, energetic team environment.

Qualifications

• Must be at least 16 years old.
• Experience in hardware is a plus but not required; extensive training provided.
• Ace Hardware of Independence is an Equal Opportunity Employer and a Drug-Free environment.

Responsibilities

• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Assist customers throughout the store with personal, customized service.

Job description

This location requires you to be at least 16 years of age.

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware

experience is a plus but not a requirement as we provide extensive training.

At Ace Hardware of Independence, we’re independently owned and operated so helping our community is our number one priority.

Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun

environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a

future, a purpose, and a community with us.

Work/life balance:

This position is with a team that respects your life outside of work. We believe in earning your trust through clear

communication. We schedule two weeks in advance, working with you so you can plan.

Learn and grow with us:

• Are you a hardware hero? Bring your knowledge and we’ll teach you something new.
• Have a helpful attitude? We’ll train you on hardware know-how that builds life skills.
• We train you from day one and the opportunities don’t stop there.

Position Summary:

• Provide a positive representation of Ace Hardware
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Floor / Register Operations:

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

What to expect:

• You’ll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
• Like working in a fast-paced and fun environment? We are high energy so time will fly.
• You’ll be on your feet for most of your shift (6 to 8 hours).
• You must lift 25 to 50 lbs.

Pay, Benefits, and Perks:

• Paid time off for Part Time and Full Time Positions
• Dental and Vision Insurance
• 401K
• Employee discounts on product
• Free coffee, uniform shirts, vests, and more

Click through and start your journey with us now!

Notice to Applicant about this Employer:

You are applying for a job with an independently owned

cooperative member of Ace Hardware Corporation, who operates this Ace

Hardware store, not Ace Hardware Corporation. The independent store

owner alone is responsible for and independently makes all decisions

concerning employment related matters, including hiring, firing,

discipline, supervision, staffing and scheduling. Ace Hardware

Corporation will not receive a copy of any applications submitted for

this position, and will have no control over interviews and/or hiring

decisions, does not control and is not responsible for the employment

policies and practices of the independent store owner. If hired, the

independent store owner will be your only employer. Ace Hardware

Corporation is not the employer for this position. The Ace Hardware

trademarks, logos and designs are owned by Ace Hardware Corporation

and used by independent store owners under a license from Ace

Hardware Corporation.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.