Customer-Facing AI Engineer: Computer Vision Deployments

Simbe-Robotics; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Simbe is seeking a Customer Facing Applied AI Engineer to translate our computer vision and data platform into customer value across retail deployments. You will configure, tune, validate, and troubleshoot AI pipelines for customer environments, partnering with Sales, Implementation, Product, Customer Success, Data, Computer Vision, and Field teams.

This role sits at the intersection of technology and customer outcomes, enabling scalable deployments and continual model improvements for

Qualifications

• 3+ years of experience in software engineering, applied machine learning, data engineering, computer vision operations, customer solutions engineering, or a related technical role.

Responsibilities

• Lead customer specific AI configuration. Configure and tune Simbe's computer vision and data pipelines for new customers, new store formats, and expanded robot deployments.
• Improve customer accuracy. Investigate and resolve issues related to out of stocks, price tags, promo tags, top stock, product association, fixture detection, shelf coverage, and data quality.
• Support launches and expansions. Partner with Sales, Implementation, Product, Customer Success, Data, Computer Vision, and Field teams to ensure new deployments meet customer requirements and scale smoothly.
• Own release validation. Test customer facing model and pipeline updates, evaluate accuracy impacts, and help manage deployment readiness for releases tied to customer needs.
• Analyze production data. Use Python, pandas, SQL, internal tools, logs, robot imagery, and customer outputs to diagnose problems, quantify impact, and recommend fixes.
• Build operational tooling. Create or improve internal tools that reduce deployment time, automate QA, expose data quality issues, and help customer facing teams move faster.
• Close the loop with Product and Engineering. Turn repeated customer issues into clear product requirements, engineering tickets, and model improvement opportunities.

Skills

Python

Data pipelines

Troubleshooting

Communication

Linux

Tools

Pandas

SQL

Notebooks

Git

Job description

Simbe is seeking a Customer Facing Applied AI Engineer to translate our computer vision and data platform into customer value across retail deployments. You will configure, tune, validate, and troubleshoot AI pipelines for customer environments, partnering with Sales, Implementation, Product, Customer Success, Data, Computer Vision, and Field teams.

This role sits at the intersection of technology and customer outcomes, enabling scalable deployments and continual model improvements for