Customer Experience & Wash Ops Team Member

Whistle Express Car Wash; Gainesville (FL); On-site; USD 16,531 - 22,041; Part time

Job summary

Whistle Express Car Wash in Gainesville, FL is seeking a Part-time Team Member to deliver outstanding customer service and support wash operations. You will guide vehicles into the wash tunnel, assist with member sign-ups and account changes, and uphold cleanliness and safety standards to ensure a top-tier experience.

Join our team to help maintain safety, run daily duties, and contribute to member satisfaction, loyalty, and reviews.

Responsibilities

• Welcome Station and Sales Performance: Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Wash Station Service: Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Convenience Station: Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• General Duties: Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Job description

Whistle Express Car Wash in Gainesville, FL is seeking a Part-time Team Member to deliver outstanding customer service and support wash operations. You will guide vehicles into the wash tunnel, assist with member sign-ups and account changes, and uphold cleanliness and safety standards to ensure a top-tier experience.

Join our team to help maintain safety, run daily duties, and contribute to member satisfaction, loyalty, and reviews.