Customer Experience Transformation Advisory Lead

Accenture

San Francisco (CA)

On-site

USD 94,000 - 294,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, vision

401(k) plan

Bonus opportunities

Job summary

Accenture is seeking a senior-level consultant to drive transformation in customer service for clients in California. You will evaluate current offerings, shape strategic visions, and lead delivery teams to redesign processes and technology.

The role requires strong leadership, stakeholder management, and the ability to translate insights into value-driven solutions. The position emphasizes cloud/SaaS ecosystems, AI-enabled platforms, and deep expertise across contact centers, channel

Qualifications

6+ years of management consulting in customer service or digital customer field.
3+ years with Cloud (SaaS) solutions and ecosystem fit.
2+ years with AI and front-end digital platforms.
3+ years deep knowledge in customer service transformation or related areas.

Responsibilities

Evaluate clients’ current customer service offerings and propose strategic solutions.
Define business cases, roadmaps, and implement solutions.
Lead delivery teams to redesign org structures, processes, and technology capabilities.
Collaborate with design and analytics to deliver customer-centric insights.
Advise on measuring and improving customer-centric metrics.
Lead change-management to drive adoption and sustained success.
Build long-term client relationships and drive Accenture consulting practice growth.
Coach junior team members and grow expertise.