Customer Experience Transformation Advisor

Accenture

Overland Park (KS)

Hybrid

USD 90,000 - 150,000

Full time

10 days ago

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Job summary

Accenture is seeking an expert in customer support and contact centers to help clients optimize and transform their service solutions. You will evaluate current offerings, shape vision, and propose strategic, data-driven improvements across people, process, and technology.

You will lead delivery teams, collaborate with analytics, and guide change management while building long-term client partnerships. The role requires extensive consulting experience in customer service with strong leadership

Qualifications

Five+ years in management consulting with a focus on customer service or digital customer care.
Experience in solutioning, selling ideas and proposals with business cases.
Experience applying experience design and analytics to service processes.

Responsibilities

Evaluate client customer service offerings, identify gaps, and propose strategic solutions.
Define business cases and roadmaps; lead implementation of solutions.
Lead teams to redesign organizational structure, processes, and tech capabilities.
Collaborate with design and analytics to deliver customer-centric insights.
Advise on metrics and drive change-management for adoption.