Customer Experience Transformation Advisor

Accenture; New York (NY); Hybrid; USD 66,300 - 205,800; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off and holidays

Job summary

Accenture is seeking an expert in customer support to enhance client operations through innovative solutions. The role focuses on optimizing customer service, leveraging technology, and driving transformation. Candidates should have at least five years of consulting experience in customer service, with expertise in tools like Salesforce and AI technologies.

The position requires leadership, creativity, and a deep understanding of customer support processes. Benefits include a competitive salary range of $66,300 to $205,800 for New York, along with various health and wellness offerings.

Qualifications

• 5+ years of management consulting experience focused on customer service.
• 3+ years working with Cloud (SaaS) solutions.
• Experience in evaluating benchmarks and producing actionable recommendations.

Responsibilities

• Evaluate clients’ customer service offerings and propose strategic solutions.
• Lead delivery teams to redesign clients’ organizational structure.
• Advise clients on ways to improve customer-centric metrics.

Skills

Customer support transformation

Agile methodologies

Customer service metrics

Cloud (SaaS) solutions

Artificial intelligence

Education

Bachelor's degree or equivalent

Tools

Salesforce

Dynamics

Amazon Connect

Genesys

Job description

Accenture is seeking an expert in customer support to enhance client operations through innovative solutions. The role focuses on optimizing customer service, leveraging technology, and driving transformation. Candidates should have at least five years of consulting experience in customer service, with expertise in tools like Salesforce and AI technologies.

The position requires leadership, creativity, and a deep understanding of customer support processes. Benefits include a competitive salary range of $66,300 to $205,800 for New York, along with various health and wellness offerings.