Customer Experience Supervisor (Full Time with Benefits)

The TJX Companies, Inc.; Greensboro (NC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Plan contributions

Health, dental, vision

Life insurance

Employee assistance program

Scholarship program

Job summary

The TJX Companies, Inc. in Greensboro, NC is seeking a Retail Team Lead to promote an excellent customer experience and lead a team at the front of the store. You will model outstanding service, train associates, and ensure smooth POS coverage, breaks, and compliance with policies.

Responsibilities include coaching on loyalty programs, addressing customer concerns, and maintaining a clean, organized store while meeting safety standards.

Qualifications

• Minimum 1 year of retail experience with at least 6 months in a leadership role.
• Ability to promote loyalty and credit programs.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Promotes a positive customer experience.
• Oversees front-of-store Associates and ensures courteous service.
• Trains and mentors Associates on front-end principles.
• Assigns registers and coordinates breaks for associates.
• Addresses customer concerns promptly and maintains store standards.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety and a clean, organized store.
• Partners with management on training needs to increase effectiveness.
• Promotes loyalty programs and credit options.

Skills

Merchandising

Customer service

Leadership

Training

Teamwork

Job description

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Those who meet service or hours requirements are also eligible for:

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

2829 Battleground Avenue

Location:

USA TJ Maxx Store 0334 Greensboro NC

This position has a starting pay range of $13.75 to $14.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.