Customer Experience Supervisor, Carson CA

Velocity Vehicle Group; United States; On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Great culture

401k match

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Sick leave

Employee discounts

Training programs

Career advancement

Job summary

Velocity Vehicle Group is seeking a results-driven service department leader who can drive world-class customer service and uptime across our commercial truck operations. You will coach technicians, manage scheduling, and foster continuous improvement while ensuring profitability and compliance.

The role requires 3+ years in a similar position, exceptional communication, and a track record in supervisory leadership. This is a full-time on-site opportunity with competitive pay and benefits.

Qualifications

• Minimum 3 years’ experience in similar role.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Self-motivated with strong time management skills.
• Ability to problem solve and make operational decisions without oversight.
• Excellent supervisory and leadership skills.
• Procede experience an asset.

Responsibilities

• Ensure department GP meets or exceeds expectations to deliver successful outcomes.
• Promote world class customer experience and consistency from the eyes of a customer.
• Coach service staff to become customer advocates with compassion to customers at a fair value.
• Foster continuous improvement projects to encourage innovation.
• Administrative tasks such as managing time off requests and scheduling.
• Participate in selection of team members.
• Set team expectations and manage team interpersonal concerns.
• Coach, conduct performance appraisals, and discipline team members as necessary.
• Set team performance goals and track progress towards goals and expectations.
• Monitor daily team tasks and ensure tasks are proceeding on schedule.
• Communicate with customers, other departments, and managers to ensure that repair orders are handled effectively.
• Follow up on Qualitrics surveys.
• Provide administrative support to foreman.

Skills

Verbal communication

Written communication

Customer service

Time management

Problem solving

Leadership

Supervisory

Procede

Tools

Procede

Job description

Who We Are

Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.

What’s in it for You

VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!

Essential Functions And Purpose

This position ensures that the Service Department delivers consistent, world class customer experience and proactively maximizes uptime to ensure organizational success and profitability while adhering to organization compliance.

Required Qualifications

• Minimum 3 years’ experience in similar role
• Strong verbal & written communication skills
• Strong customer service skills
• Self-motivated with strong time management skills
• Ability to problem solve and make operational decisions without oversight
• Excellent supervisory & leadership skills
• Previous Procede experience an asset

Principal Responsibilities

• Ensure department GP meets or exceeds expectations to deliver successful outcomes
• Promote world class customer experience and consistency from the eyes of a customer
• Coach service staff to become customer advocates with compassion to customers at a fair value
• Foster continuous improvement projects to encourage innovation
• Administrative tasks such as managing time off requests and scheduling
• Participate in selection of team members
• Set team expectations and manage team interpersonal concerns
• Coach, conduct performance appraisals, and discipline team members as necessary
• Set team performance goals and track progress towards goals and expectations
• Monitor daily team tasks and ensure tasks are proceeding on schedule
• Communicate with customers, other departments, and managers to ensure that repair orders are handled effectively
• Follow up on Qualitrics surveys
• Provide administrative support to foreman

Physical Requirements

• Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check.

Compensation

• $70,000 per year PLUS Commisions
• Full Time position

Benefits Velocity Vehicle Group Offers

• Velocity's Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Generous Sick Leave time
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.