Customer Experience & Store Leadership Manager

Fresco y Mas; Town of Florida (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Fresco y Mas is seeking a Customer Service Manager in Florida, New York, who will create exceptional shopping experiences while directing front-end operations. This role requires oversight of customer service, cash control, labor management, and training execution. The ideal candidate will have strong leadership and customer service skills, with a commitment to fostering an inclusive environment. The position offers varied shifts and expects interaction with team members and customers for continuous improvement.

Qualifications

• 3-6 years of supervisory experience required.
• Proficient in customer service principles and practices.
• Ability to coach and develop team members.

Responsibilities

• Lead and empower teams to deliver exceptional customer experiences.
• Manage the fiscal budget and control labor and supply expenses.
• Recruit, interview, and train new associates effectively.

Skills

Customer service

Interpersonal skills

Leadership

Communication

Team building

Education

High School Diploma or Equivalent

Bachelor's Degree in Business or related field

Tools

Computer applications

Job description

Fresco y Mas is seeking a Customer Service Manager in Florida, New York, who will create exceptional shopping experiences while directing front-end operations. This role requires oversight of customer service, cash control, labor management, and training execution. The ideal candidate will have strong leadership and customer service skills, with a commitment to fostering an inclusive environment. The position offers varied shifts and expects interaction with team members and customers for continuous improvement.