Customer Experience Specialist – Wholesale & Tradeshows

Joma Jewellery Ltd; Mooresville (NC); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Base salary: $33,000–$37,000 DOE

Benefits package

Development opportunities

Innovative and friendly workplace

Job summary

Joma Jewellery Ltd in Mooresville, NC is seeking a Customer Experience Representative to join our friendly, collaborative team. You will support wholesale customers and Territory Managers by phone, email and direct messaging, and represent our brands face-to-face at tradeshows.

Based at our Mooresville office, Monday to Friday, 9am–5pm, with the flexibility to work from home one day per week after training.

Qualifications

• Experience in telephone-based customer service or administration.
• Experience working with wholesale and retail customers is a plus.
• Strong written and verbal communication skills across channels.
• Excellent attention to detail and accurate information processing.
• Intermediate Microsoft Excel knowledge.

Responsibilities

• Build warm relationships with wholesale customers and Territory Managers via phone, email and direct messaging.
• Respond to a wide range of customer inquiries with a solutions-focused approach.
• Process customer orders in our fulfilment system and review order details in NetSuite for production.
• Keep customers informed about lead times, scheduling and updates throughout the journey.
• Resolve day-to-day customer queries and take ownership from start to finish.
• Maintain accurate customer account information and filing.
• Process credit card transactions with care and professionalism.
• Support Finance with Accounts Receivable queries and customer activity.
• Share product knowledge and introduce customers to relevant products and services.
• Stay up to date with products, collections and offerings to provide accurate support.
• Collaborate with the wider team to achieve goals and KPIs.
• Represent our brands at tradeshows and maintain the same customer experience face-to-face.
• Ensure company policies and processes are followed.

Skills

Phone-based CS

Wholesale & retail experience

Excellent communication

Attention to detail

Time management

Tools

NetSuite

Excel

ERP software

Job description

Joma Jewellery Ltd in Mooresville, NC is seeking a Customer Experience Representative to join our friendly, collaborative team. You will support wholesale customers and Territory Managers by phone, email and direct messaging, and represent our brands face-to-face at tradeshows.

Based at our Mooresville office, Monday to Friday, 9am–5pm, with the flexibility to work from home one day per week after training.