Customer Experience Specialist I

Precision Door Service; Woodinville (WA); On-site; USD 2,755,000 - 3,582,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) retirement plan

Paid vacation and holidays

Job summary

Precision Door Service is seeking a Customer Experience professional to manage customer inquiries and scheduling across markets. You will support service technicians, maintain records, and ensure timely, courteous communication with customers.

Key tasks include handling calls, live chat, and emails, coordinating appointments, and solving issues while upholding a positive, professional attitude.

Qualifications

• Proficient computer skills in Word, PowerPoint, Outlook and Excel.
• Positive attitude and strong interpersonal skills.
• Self-starter with initiative and willingness to learn.
• Excellent written and verbal communication at all levels.
• Ability to multi-task and stay calm under pressure.

Responsibilities

• Answering customer queries via multiple channels (phone, chat, text).
• Using scheduling system to dispatch appointments across markets.
• Responding to issues, resolving problems, and retaining accounts by email.
• Ensure appointments align with technicians’ service areas and follow up as needed.
• Maintain records of interactions and follow up on pending work orders.

Skills

Communication

Multi-tasking

Attention to detail

Analytical thinking

Tools

Word

PowerPoint

Outlook

Excel

Job description

Join Precision Door Service—a team that opens doors to opportunity.Reporting directly to the Customer Experience Specialist Department Manager, the Customer Experience Specialist is responsible for managing customer queries and complaints, along with providing support to our service technicians. The incumbent will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain realistic balance among multiple priorities. The Customer Service Manager is expected to always provide the utmost outstanding customer service.Duties and responsibilities· Answering incoming customer queries, providing detailed information on products and services on a multi-line phone system, live customer chats, and text messages.· Using a computerized scheduling system, set, and dispatch appointments for new and returning customers in multiple markets.· Responding to issues such as service inquiries, problem resolution, and retaining accounts via email.· Ensure all appointments are scheduled evenly and within the technician’s service areas.· Assist the call center with scheduling issues and inquiries.· Assist Technicians with follow-up appointments for customers and any scheduling issues.· Prioritizes conflicting needs; handles matters expeditiously, and proactively, and follows through on projects to successful completion, often with deadline pressures.· Maintaining a positive, empathetic, and professional attitude toward customers always.· Keeping records of customer interactions, transactions, comments, and complaints.· Follow up on all pending work orders and work with customers to schedule installations.Requirements· Proficient computer skills in Word, PowerPoint, Outlook, and Excel.· Must have a positive attitude and positive interpersonal skills.· Self-starter with resourceful initiative and a strong desire to learn.· Excellent analytical, and decision-making skills with strong initiative· Excellent attention to detail and accuracy.· Excellent written and verbal communication, in a positive, professional, and effective manner· Knowledge of the industry is recommended but not required.· Ability to multi-task as needed.· Ability to stay calm when customers are distressed or upset.Working conditions· Air-conditioned office.· Desk and chair.· General office equipment and supplies.· Exposure to potential eye strain and muscle strain due to constant use of a computer.· Must be able to sit for extended periods of time.LOCATION: Woodinville (Onsite)Pay Range between $20-$24. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills & experience, among other factors. Our benefits package features health, dental, and vision insurance, a 401(k) retirement plan, and paid vacation and holidays.*Must be open to working weekendsCompensationThe base pay range for this role is $20 – $26 per hour.We’re more than garage door experts—we’re a team committed to quality, growth, and customer satisfaction. With industry-leading training, career development, and competitive rewards, you’ll have what you need to succeed and build a long-term career.Our culture is simple:Be precise—details matterStay coachable—always improvingPlay to win—focus on impactCommunicate clearly—build trustPut customers first—every timeWe are proud to be an equal opportunity employer and are committed to building an inclusive team where everyone has the opportunity to succeed.If you’re looking for a stable, growth-focused workplace where your work makes a difference, this could be the right fit.