Customer Experience Specialist - Growth, Training & Impact

Orkin; Fairfax (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid vacation

Holidays and sick leave

Tuition reimbursement

Employee discounts

Training program

Job summary

Orkin is hiring a Customer Service Specialist in Fairfax, VA. You will be the face of the company, handling calls, scheduling visits, and optimizing routes to reduce drive time for technicians. A service mindset and accuracy in a fast-paced environment are essential.

Full medical/dental/vision coverage and a strong training program support your career growth. We offer competitive hourly pay starting at $20 to $25, a 401(k) with company match, and benefits for you and your family.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and suggest alternative routes.
• Identify customer concerns and evaluate needs through active listening.
• Maintain customer database with accurate information and update call details.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance processes and protect customer privacy.

Skills

Customer Service

Sales

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin is hiring a Customer Service Specialist in Fairfax, VA. You will be the face of the company, handling calls, scheduling visits, and optimizing routes to reduce drive time for technicians. A service mindset and accuracy in a fast-paced environment are essential.

Full medical/dental/vision coverage and a strong training program support your career growth. We offer competitive hourly pay starting at $20 to $25, a 401(k) with company match, and benefits for you and your family.