Customer Experience Specialist - FT

Avis First; Lihue (HI); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

401k retirement plan

Employee discounts

Transit benefit

Job summary

Avis First in Hawaii is seeking an on-site Customer Experience Specialist to deliver premium service from arrival to return. You’ll personally ensure a seamless, friendly experience for VIP customers and coordinate vehicle delivery and pickup.

The role emphasizes clear communication, attention to detail, and teamwork. Candidates should have at least 1 year in customer service, be comfortable with mobile devices, and able to lift up to 50 pounds; flexible hours and outdoor work included.

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver’s License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours not limited to evenings, weekends and holidays.
• Willingness to work outdoors in all weather conditions.
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely.
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Responsibilities

• Act as the front-line customer experience specialist for Avis First customers, ensuring a seamless, personalized experience from delivery to collection.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Skills

Customer service

Communication skills

Hospitality experience

Multitasking

Education

High School Diploma or equivalent

Tools

Mobile devices

Job description

$25.00/hourUp to $3500 Retention Bonus Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued.If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!What You’ll Do:You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interactionProvide a premium customer experience by delivering vehicles directly to customersCollaborate with team members and management to coordinate timely vehicle delivery and collectionCommunicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locationsGreet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehiclePerks You’ll Get:Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)On-the-job trainingPaid time offMedical, Dental and Other InsuranceFlexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expensesRetirement benefits (401k)Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget carsAbove perks may vary based on full-time/part-time status and locationWhat We’re Looking For:Minimum 1 year experience in a customer service role, preferably hospitality or car rentalProfessional, friendly demeanor with a focus on customer satisfactionStrong verbal and written communication skillsTechnologically proficient and comfortable using various mobile devicesValid Driver’s LicenseMust be 18 years of age and legally authorized to work in the United StatesAbility to work in a fast-paced environment with strong multitasking and organizational skillsFlexibility to work various hours not limited to evenings, weekends and holidaysWillingness to work outdoors in all weather conditionsOn-Site Requirement: This position requires regular, on-site presence and cannot be performed remotelyAbility to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and typeWho We Are:Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.LihueHawaiiUnited States of America