Customer Experience Specialist - FT

Avis First; Boston (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Health insurance

Dental insurance

401k retirement plan

Employee discounts

Job summary

Avis First in Boston, MA is hiring a Customer Experience Specialist to deliver premium, personalized service for every rental. You will coordinate doorstep and airport deliveries, ensure flawless interactions, and support seamless logistics with the team.

The role emphasizes professional communication, attention to detail, and the ability to work outdoors in a fast-paced environment. On-site presence is required, with base pay of $19.00/hour plus incentives up to $5/hour.

Qualifications

• Minimum 1 year experience in a customer service role.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using mobile devices.
• Valid Driver’s License and ability to work outdoors in all weather.

Responsibilities

• Deliver a best-in-class experience for customers with a welcoming, professional interaction.
• Deliver vehicles directly to customers to provide premium service.
• Coordinate timely vehicle delivery and collection with team members.
• Communicate proactively with premium-level customers via phone, text, email and app.
• Greet customers on arrival, assist with luggage and provide vehicle overview.

Skills

Customer service

Communication skills

Job description

$19.00/hour Hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued.If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!What You’ll Do:You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection. You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction• Provide a premium customer experience by delivering vehicles directly to customers• Collaborate with team members and management to coordinate timely vehicle delivery and collection• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehiclePerks You’ll Get:• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)• On-the-job training• Paid time off• Medical, Dental and Other Insurance• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses• Retirement benefits (401k)• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars* Above perks may vary based on full-time/part-time status and locationWhat We’re Looking For:• Minimum 1 year experience in a customer service role, preferably hospitality or car rental• Professional, friendly demeanor with a focus on customer satisfaction• Strong verbal and written communication skills• Technologically proficient and comfortable using various mobile devices• Valid Driver’s License• Must be 18 years of age and legally authorized to work in the United States• Ability to work in a fast-paced environment with strong multitasking and organizational skills• Flexibility to work various hours not limited to evenings, weekends and holidays• Willingness to work outdoors in all weather conditions• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and typeWho We Are:Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.East BostonMassachusettsUnited States of America