Customer Experience Specialist — Flexible Schedule

The TJX Companies, Inc.; Toledo (OH); On-site; USD 38,683,000 - 40,116,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

401(k) match

Life insurance

Paid holidays/vacation/sick

Job summary

TJ Maxx in Toledo, OH is seeking a team member to deliver a highly satisfying customer experience, ring up purchases, maintain a clean store, and support store operations. You will engage customers and promote rewards programs while helping ensure safety and organization.

Join a team that values customer care, integrity, and efficiency, with opportunities to cross-train and grow within a fast-paced retail environment at TJ Maxx. This role emphasizes service quality and loss prevention adherence.

Qualifications

• Possesses excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Possesses strong communication and organizational skills with attention to detail.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Attention to detail

Multi-tasking

Job description

TJ Maxx in Toledo, OH is seeking a team member to deliver a highly satisfying customer experience, ring up purchases, maintain a clean store, and support store operations. You will engage customers and promote rewards programs while helping ensure safety and organization.

Join a team that values customer care, integrity, and efficiency, with opportunities to cross-train and grow within a fast-paced retail environment at TJ Maxx. This role emphasizes service quality and loss prevention adherence.