Customer Experience Specialist — Fast-Paced Food Service

Domino's; Denver (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Domino’s Pizza in Denver is seeking team members who can meet the minimum performance expectations. You will answer phones or assist carryout customers in a polite, courteous manner while being helpful and knowledgeable about our menu.

You must maintain a perfect image, demonstrate the WOW steps (apologize, give them what they want, add something extra), and follow all safety and cash-handling procedures during every shift.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra.
• All Pizza makers must count peperoni and ham on every order every day.
• No one is allowed to clear pizzas before it is ready to place in the oven.
• Drivers must have $1 in coin change on every delivery.
• Drivers must say “Let me get your change” on every order.
• No one is allowed to carry more than $20 while on the clock.
• No one is allowed to have a pocket knife or any weapon while working.
• Driver vehicles are to be neat and clean and in positive image while working.
• Drivers are not to be routed early or checked in early from delivery.
• Pizza makers must wash hands prior to making products.
• Only proper procedure for products is allowed.
• Every driver must have done Safe Delivery CBT.
• Every order is to be repeated for accuracy and name and address confirmed.

Skills

Customer service

Polite communication

Menu knowledge

Cash handling

Job description

Domino’s Pizza in Denver is seeking team members who can meet the minimum performance expectations. You will answer phones or assist carryout customers in a polite, courteous manner while being helpful and knowledgeable about our menu.

You must maintain a perfect image, demonstrate the WOW steps (apologize, give them what they want, add something extra), and follow all safety and cash-handling procedures during every shift.