Customer Experience Specialist - Collision Center

calibercollision; North Fort Myers (FL); Presencial; USD 27.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision from day 1

Weekly pay with overtime

Paid vacation & holidays from day 1

Career growth opportunities

Descripción de la vacante

Caliber Collision is seeking a Customer Service Consultant at our North Fort Myers service center. In this role you will greet customers, determine their needs and provide guidance while supporting collision estimators with drop-offs, vehicle mapping and photography.

You will arrange transportation, prepare paperwork, and perform customer deliveries with clear communication to customers and vendors. The position emphasizes strong customer service, teamwork, and adherence to Caliber's SOPs and

Formación

• 2+ years of customer-facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under the company insurance policy.

Responsabilidades

• Greet customers in person or on the phone and determine their needs.
• Provide guidance and assistance to customers as required.
• Support Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork for deliveries.
• Perform active customer deliveries while communicating with customers, teammates and vendors to ensure accurate repairs and adherence to SOPs.

Conocimientos

Customer service

Customer facing

Communication

Descripción del empleo

Caliber Collision is seeking a Customer Service Consultant at our North Fort Myers service center. In this role you will greet customers, determine their needs and provide guidance while supporting collision estimators with drop-offs, vehicle mapping and photography.

You will arrange transportation, prepare paperwork, and perform customer deliveries with clear communication to customers and vendors. The position emphasizes strong customer service, teamwork, and adherence to Caliber's SOPs and