Customer Experience Specialist & Cashier

Highland Square Mustard Seed Market and Cafe; Akron (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Highland Square Mustard Seed Market and Cafe in Akron, OH seeks a Customer Service Associate to greet guests, manage cashiering, answer questions, and provide product information while supporting store operations.

The role requires 1+ year of customer service and at least 6 months cashiering; you will process payments, handle returns, and assist with phone and email communications. Strong multitasking and attention to detail are essential.

Qualifications

• Experience delivering friendly customer service in a retail setting.
• Ability to handle cash transactions accurately and efficiently.
• Comfort with answering questions about products and store policies.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Execute proper cash handling and payment processing per policies.
• Conduct cashier duties and bag groceries per store procedures.
• Resolve product issues via returns, refunds, or exchanges as needed.
• Answer phones and manage communications per SOPs.
• Support CSR email communications and store updates.
• Perform other duties as assigned.

Skills

Interpersonal Skills

Basic Math Skills

Problem Solving

Verbal Communication

Multitasking

Attention to Detail

Teamwork

Education

1+ years of Customer Service Experience

6+ months Cashiering experience

Tools

Cash Register

POS Terminal

Tablet

Printer

Job description

Highland Square Mustard Seed Market and Cafe in Akron, OH seeks a Customer Service Associate to greet guests, manage cashiering, answer questions, and provide product information while supporting store operations.

The role requires 1+ year of customer service and at least 6 months cashiering; you will process payments, handle returns, and assist with phone and email communications. Strong multitasking and attention to detail are essential.