Customer Experience Specialist

Grace & Getaways Travel LLC; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable, client-focused individual to support clients through vacation planning and reservations. You will communicate with clients, research options, and assist with bookings while maintaining organized records and providing ongoing support.

The role emphasizes professional communication, independence, and a proactive approach to helping clients make informed decisions and enjoy a seamless travel experience.

Qualifications

• Strong customer service and interpersonal skills are required.
• Clear written and verbal communication abilities are essential.
• Professional and friendly communication style is important.
• Strong organizational and follow-up skills are expected.
• Comfort with computers, email, websites, and online systems is needed.
• Ability to research and compare information for customers is required.
• Ability to manage multiple client requests and deadlines.

Responsibilities

• Communicate with clients to learn vacation preferences, dates, and budget.
• Research cruises, resorts, hotels, transportation, and packages.
• Provide clients with options matching requests and preferences.
• Assist clients with reservation details and the booking process.
• Respond to customer questions professionally and timely.
• Follow up with prospective clients regarding inquiries, quotes, and decisions.
• Maintain communication with clients throughout the planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems, supplier websites, email, and CRM tools.
• Stay informed about destinations, supplier policies, promotions, and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive client relationships to encourage repeat business and referrals.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Organization

Research ability

Tools

Online reservation systems

Job description

Position Overview

Grace & Getaways Travel LLC is looking for a dependable and customer-focused individual to support clients throughout the vacation planning and reservation process.

This role focuses on client communication, research, reservation assistance, organization, and follow-up. The ideal candidate is professional, organized, comfortable working independently, and enjoys helping people make informed decisions.

Training and resources are available to help qualified individuals learn the systems, supplier platforms, and booking procedures used in the role.

Key Responsibilities

• Communicate with clients to learn about their vacation preferences, needs, dates, and budget.
• Research available cruises, resorts, hotels, transportation, vacation packages, and other travel options.
• Provide clients with options that match their requests and preferences.
• Assist clients with reservation details and the booking process.
• Respond to customer questions in a professional and timely manner.
• Follow up with prospective clients regarding inquiries, quotes, and reservation decisions.
• Maintain communication with clients throughout the planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems, supplier websites, email, and customer-management tools.
• Stay informed about destination information, supplier policies, promotions, and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive relationships with clients that encourage repeat business and referrals.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication skills.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.
• Comfortable using computers, email, websites, and online systems.
• Ability to research and compare information for customers.
• Ability to manage multiple client requests and deadlines.
• Self-motivated and able to work independently.
• Willingness to learn reservation systems, supplier procedures, and industry information.
• Previous experience in customer service, hospitality, reservations, administration, or sales is helpful but not required.

What We Are Looking For

We are looking for someone who enjoys working with people and takes pride in providing excellent service. Successful candidates should be comfortable asking questions, listening carefully to customers, researching options, and helping clients move confidently through the reservation process.

Attention to detail, professionalism, dependability, and consistent follow-up are important parts of this position.

About Grace & Getaways Travel LLC

Grace & Getaways Travel LLC provides personalized vacation planning and booking assistance for individuals, couples, and families. We help clients explore options for cruises, resorts, hotels, vacation packages, transportation, and other getaway experiences.

Our approach centers on personalized service, clear communication, and helping each client find options that fit their individual needs and preferences.