Customer Experience Specialist

Orion180 Insurance Co.; Melbourne, Northern (FL, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

PTO and more

Job summary

Orion180 in Melbourne, FL is hiring a Customer Service Representative for our call center. You will be the first point of contact for agents and policyholders, delivering excellent service and upholding Orion180 values. Training is provided in-house to set you up for success from day one.

Role involves handling calls, researching policies, and collaborating with underwriting and claims teams to ensure a smooth customer experience. Payrate: $21.64 per hour.

Qualifications

• Education: High school diploma or GED required.
• Experience in a call center, customer service, or insurance is preferred.
• License: Florida Personal Lines or General Lines license possible (company-supported).

Responsibilities

• Handle inbound and outbound calls in a fast-paced call center.
• Provide accurate information on policies, billing, and underwriting.
• Navigate multiple applications to research and resolve inquiries.
• Assist with quotes, policy changes, and documentation using paperless systems.
• Learn underwriting guidelines and assess insurance risks.
• Collaborate with Underwriting, Claims, and Operations to ensure seamless service.
• Maintain high standards for call quality, accuracy, attendance, and CSAT.

Skills

Communication

Active listening

Computer skills

Attention to detail

Teamplayer

Education

High school diploma or GED

Tools

Microsoft Office

Job description

At Orion180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

O rion180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth. Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

ABOUT THE ROLE:

Start Your Career with Orion180 – A Path to Growth and Success!

Launch Your Career with Us! Comprehensive In-House Training Provided!

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion180 in Melbourne, FL and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!

As a Customer Service Representative in our Call Center , you will be the first point of contact for agents and policyholders—delivering excellent service, building relationships, and ensuring every interaction reflects Orion180’s values of innovation and care.

Payrate: $21.64 per hour

WHAT YOU’LL DO:

• Handling inbound and outbound calls from agents and policyholders in a fast-paced call center environment.
• Providing accurate information on policies, billing, payments, and underwriting processes.
• Navigating multiple computer applications with speed and accuracy to research and resolve inquiries.
• Assisting with quotes, policy changes, and documentation using our paperless technology systems.
• Learning and applying underwriting guidelines and manuals to assess and process insurance risks.
• Collaborating with internal teams such as Underwriting, Claims, and Operations to deliver a seamless customer experience.
• Maintaining high standards for call quality, accuracy, attendance, and customer satisfaction.

WHAT WE’RE LOOKING FOR:

• Education: High school diploma or GED required; must be at least 18 years old.
• Preferred: Experience working in a call center , customer service, or insurance environment.
• Licensing: Ability to obtain a Florida Personal Lines or General Lines license (company-supported).

Skills:

• Excellent communication (verbal and written) and active listening abilities.
• Strong computer skills, multi-tasking, and attention to detail.
• Analytical and decision-making skills for evaluating customer and policy information.
• Ability to thrive in a structured call center setting with performance metrics and goals.
• Technical Proficiency: Familiarity with Microsoft Office and database systems.
• Personal Attributes: Dependable, punctual, and eager to learn; positive, team-oriented attitude with a focus on growth and excellence.

Physical Demands:

• Regularly required to sit, stand, and walk, including the use of stairs.
• Ability to communicate with others, lift light objects (<25 lbs), and use standard office equipment.
• Occasionally required to bend, twist, or stoop to open/close cabinets or reach for files.

WHAT’S IN IT FOR YOU:

Join Our Team & Make an Impact! At Orion180, we don’t just meet expectations, we exceed them. If you’re ready to take your career to the next level and be part of a growing, forward-thinking company,

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture . Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: M entorship, growth tracks, and professional development.
• Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs), and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule and, in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email [e-mail] to request assistance.