Customer Experience Specialist

Balfour Beatty Communities; East Meadow (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

Health, Spending and Dependent Care FS

Company paid life insurance

401K with employer matching

Robust PTO, sick, holidays, vacation,.

Volunteer Days

Disability and parental leave

Job summary

Balfour Beatty Communities is seeking a Customer Experience Specialist in the United States. You will manage inquiries, engage residents, and assist with leasing to ensure exceptional living experiences across our communities.

Ideal candidates have at least one year in customer service, strong communication, and MS Office proficiency. A valid driver's license is required to travel between properties as needed.

Qualifications

• High School diploma or GED required.
• Minimum of one year of customer service experience; property management or hospitality preferred.
• Strong people management and leadership skills.
• Excellent interpersonal and communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and a valid driver’s license.

Responsibilities

• Manage and respond to all community inquiries per policy.
• Deliver high levels of resident experience and satisfaction through professional interactions.
• Attract prospects and assist with showing and leasing activities.
• Renew residents at end of lease terms when required.
• Inspect the property to identify deficiencies and address them.
• Prepare property for daily showings and ensure move-in readiness.
• Conduct market surveys and understand company software.

Skills

Customer service

People management

Communication

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Who We Are

Balfour Beatty Investments is a global infrastructure investor operating in the UK, US, and Canada. We provide the investment capability to deliver complex infrastructure projects. Over the past 15 years, Balfour Beatty Investments (formerly known as Balfour Beatty Capital) has established itself as one of the largest investors in the PPP industry, building a portfolio of more than 60 projects worldwide, predominantly in the UK and US.

Balfour Beatty Investments is proud to offer challenging and rewarding work in a variety of functional areas. As a company, we operate with safety and sustainability as our primary focus. Equally integral components of our culture are our values—Integrity, Teamwork, Excellence, Respect—and our code of conduct. Living up to these commitments requires the fresh ideas, insights and talents of employees as diverse as the audiences we interact with every day.

The success of our company is built on the efforts of our employees. We are committed to offering our employees a path to professional success through development, training and mentoring opportunities that cover a wide variety of skills and functional areas.

At Balfour Beatty Investments, our employees are our greatest asset and their well-being means a healthier, more productive workplace. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits and other flexible benefits.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About The Role

A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists—the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes.

What You'll Be Doing

• Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
• Create Exceptional Living experiences during every customer and resident encounter.
• Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.
• Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
• Responsible to renew residents at end of lease terms where required.
• Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
• Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
• Create, coordinate, attend and assist with Lifeworks events and activities as required
• Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
• Conduct Market Surveys to compare competition weaknesses and advantages.
• Understand company software usage and policies.

Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.

Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.

Who We're Looking For

• High School diploma or GED required.
• Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred
• Strong people management and leadership skills
• Solid interpersonal, customer relations and communication skills
• Experience in Microsoft Office – Outlook, Word Excel
• Possession of a valid state issued Driver’s License and safe driving record are required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.