Customer Experience Representative (12PM-8PM Late Shift)

Benjamin Moore & Co; Mount Olive (NJ); Hybrid; USD 19,000 - 33,000; Full time

Benefits offered by this job

Hybrid work arrangement

Ongoing training / education

Job summary

Benjamin Moore & Co. is seeking a Customer Experience Representative for the late shift (11am-7pm or 12pm-8pm EST). This in-office role with Fridays remote after training emphasizes delivering best-in-class customer experiences and maintaining a positive, professional demeanor with customers and colleagues.

The position requires a high school diploma, 0-2 years in a contact center, and eligibility to work in the U.S. Hybrid work is possible with some remote work after training.

Qualifications

• Ability to handle a high volume of inquiries via phone and email with professionalism.
• Proficient with Windows, Office 365 and standard browsers.
• Able to learn and follow Standard Operating Procedures in a fast-paced environment.
• Demonstrates empathy when assisting customers and colleagues.

Responsibilities

• Process orders accurately across data entry models and meet deadlines.
• Provide information on orders, deliveries, product availability, pricing, and promotions.
• Coordinate with Logistics for special delivery requirements and resolve product issues.
• Maintain a cheerful, empathetic attitude in inquiries with customers and colleagues.
• Demonstrate emotional intelligence and seek feedback for growth.
• Navigate systems and procedures to resolve inquiries promptly.
• Prioritize multiple tasks in a busy office with deadlines.
• Adapt to changing needs and apply training to deliver great service.
• Perform other duties as assigned.

Skills

Empathy

Adaptability

Communication

Problem-solving

Teamwork

Education

High School Diploma

Tools

Windows OS

Office 365

Browsers

Job description

Customer Experience Representative (12PM-8PM Late Shift)

ID: 2026-2478

Category: Customer Service

Position Type: Corp Hourly

Remote: No

Starting From: USD $19.50/Hr.

Maximum Pay Range: USD $23.50/Hr.

Shift Time: 40

Overview

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

Our Customer Service team members represent the Benjamin Moore brand by creating best in class customer experiences. The ideal candidate will have a passion for people and will maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble. We are looking for someone who can work cohesively with customers and colleagues from diverse backgrounds to achieve a common goal.

This position is for the late shift in our Customer Experience team, with typical hours of 11am-7pm or 12pm-8pm EST, based on business needs. Mondays- Thursdays in office, Fridays remote once training is complete.

Responsibilities

• Process customer orders accurately across multiple data entry models while adhering to all target deadlines to ensure compliance with company service level agreements.
• Supply information to customers about orders, deliveries, product availability, pricing, and promotions.
• Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
• Maintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
• Demonstrate emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
• Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
• Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
• Embraces change, adapting to a constantly evolving market and applying new training knowledge consistently to deliver excellent customer service.
• Performs other duties as assigned.

Qualifications

• Comfortable with handling a large volume of customer inquiries via phone and email with integrity and professionalism.
• Working knowledge of Windows, Office 365, and standard internet browsers.
• Able to review and retain a large number of Standard Operating Procedures and best practices in a fast-paced environment.
• Demonstrates high levels of empathy when working with customers and colleagues.
• Ability to be adaptive and apply critical thinking to customer concerns to provide exceptional customer service.
• Comfortable with working in a recorded call environment and receiving monthly KPIs on performance.
• Ability for hybrid work (80% in office, 20% remote).
• Ability to maintain company equipment and a professional work environment in a remote setting.
• Flexible schedule availability to accommodate business needs when required.
• Ability to work occasional weekends, holidays, and overtime.
• High School Diploma or equivalent.
• 0-2 years customer contact center experience.
• Must be eligible to work in the U.S.
• Must demonstrate patience, adaptability, problem-solving skills, teamwork, and a genuine commitment to providing a helpful and positive customer experience.

Physical Requirements

• Prolonged periods of sitting at a desk working on a computer.
• Ability to lift up to 15 lbs. occasionally (e.g. files, boxes of documents).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Visual activity required for reviewing documents, spreadsheets, and computer screens.
• Occasional standing, walking, and reaching within the office environment.

Pay Range

USD $19.50 - USD $23.50 /Hr.