Customer Experience Representative

HomeTeam Pest Defense

San Antonio (TX)

On-site

USD 35,000 - 37,000

Full time

12 days ago

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Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

Company paid life & AD&D insurance

401(k) plan with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense in San Antonio is seeking a Customer Service Representative to deliver positive experiences, answer questions, schedule services, and coordinate with technicians using Route Point software.

You will handle payments, maintain files, provide pricing information, and escalate issues when needed. Qualified applicants have at least one year of customer service experience and a high school diploma; competitive pay and a comprehensive benefits package accompany this role.

Qualifications

Must have 1 year of previous customer service experience
Entry level customer service skill and technique
Basic / entry level understanding of computers
Entry level skill on use of company telephone features and how to use them
Must be 18 years or older with a high school diploma or GED

Responsibilities

Provide information to prospects and initiate new service
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
Resolving customer problems with invoices and billing questions
Conduct telephone conversations with customers about issues surrounding their service in a professional manner
Enter service-related notes in system software
Provide general marketing information to prospects and customers as requested
Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed
Maintain customer files on computer and in filing system
Validate technician paperwork for completeness and accuracy

Skills

Customer service experience

Communication skills

Telephone etiquette

Education

High school diploma or GED

Tools

Route Point software

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

Provide information to prospects and initiate new service
Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
Resolving customer problems with invoices and billing questions
Conduct telephone conversations with customers about issues surrounding their service in a professional manner
Enter service-related notes in system software
Provide general marketing information to prospects and customers as requested
Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed
Maintain customer files on computer and in filing system
Validate technician paperwork for completeness and accuracy
File Technician paperwork in customer files
Update notes in system with technician and other employee customer information
Print, distribute, and review service tickets for technicians
Have a basic knowledge of technician’s job and processes of company’s treatment processes
Properly follow HomeTeam Pest Defense telephone etiquette procedures
Ability to calm and diffuse angry customers
Escalate appropriate inquiries or problems to managers
Collect and reconcile payments received by technicians

There’s plenty of perks too!

Competitive pay $$
$35K-$37K Annually
Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
401(k) plan with company match up to 6%
Employee stock purchase plan
Paid Time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
An opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

HomeTeam is the #1 pest management company to homebuilders
Currently performs more the 2,000,000 services a year
The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
Pest Management Industry is growing and is a recession resistant line of business
Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

Minimum Requirements: