Customer Experience Representative

Hopesglobalgetaways; Remote; USD 35,000 - 48,000; Full time

Job summary

A travel coordination company is seeking a Remote Customer Experience Representative to assist clients with travel research, coordinate bookings, and ensure accuracy in itineraries. The ideal candidate should be detail-oriented with strong communication skills, capable of working independently. Responsibilities include researching travel options and maintaining client records. This role offers flexible scheduling and ongoing training.

Benefits

Flexible scheduling

Ongoing training

Access to incentive programs

Qualifications

• Basic computer proficiency required alongside reliable internet access.
• Minimum age of 18 to apply.
• Legal eligibility to work in multiple countries including the US.

Responsibilities

• Create comprehensive travel itineraries tailored to client needs.
• Research, compare, and confirm reservation options using approved systems.
• Provide accurate information and thoughtful recommendations.

Skills

Strong written communication skills

Strong verbal communication skills

Attention to detail

Organizational ability

Job description

Role Summary

The Remote Customer Experience Representative supports all clients by assisting with detailed travel research, coordinating reservations, and ensuring booking details are accurate and complete. This role focuses on customer service, booking coordination, and administrative accuracy in a remote setting.

Primary Responsibilities

• Create comprehensive travel itineraries tailored to client needs
• Research, compare, and confirm reservation options using approved systems
• Provide accurate information and thoughtful recommendations based on client preferences and budget
• Communicate professionally and clearly with clients through email, phone, and messaging platforms
• Manage updates, changes, and service-related concerns in a timely manner
• Maintain detailed and accurate client records and documentation
• Participate in training, meetings, and professional development

What We Offer

• Proficient in working independently from a remote location
• Flexible scheduling
• Ongoing training
• Access to incentive programs and special perks
• Supportive and collaborative team

Required Qualifications

• Strong written and verbal communication skills
• Attention to detail and organizational ability
• Basic computer proficiency and reliable internet access
• Minimum age of 18
• Legal eligibility to work (US, UK, Mexico, Australia, or Spain)
• English communication skills