Customer Experience Representative

HomeTeam Pest Defense; Lowes Grove (NC); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental & Vision

Company 401(k)

Employee stock purchase plan

Paid time off

Holidays

Tuition reimbursement

Scholarship awards

Career growth

Employee discounts

Referral bonuses

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver a high level of service to prospects and customers. You will initiate new service, answer questions, research issues, provide pricing (non-termite), and schedule services using Route Point software.

You’ll communicate with customers, handle billing questions, and maintain thorough notes. A positive, professional demeanor and basic computer skills are required for this on-site position with growth opportunities.

Qualifications

• 1 year of previous customer service experience.
• High school diploma or GED required.
• Basic computer literacy and typing ability.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing, and schedule services.
• Interact with customers using the Route Point software and update notes in the system.
• Resolve billing questions and verify payments with technicians.
• Calmly handle irate customers and escalate to managers when needed.
• Print and review service tickets; maintain customer files and notes.

Skills

Customer service

Phone etiquette

Problem solving

Data entry

Education

High school diploma or GED

Tools

Route Point software

Job description

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Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

There’s plenty of perks too!

• Competitive pay $$
• $35K-$40K Annually
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Minimum Requirements

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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