Customer Experience Representative

Ripple Houston; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Ripple Houston is seeking a Customer Experience Representative to join our Houston team. This on-site, full-time role involves engaging with customers face-to-face, representing clients professionally, and delivering clear information about products and promotions.

We value personality and work ethic over years of experience and provide hands-on training to help you grow in customer acquisition, sales and leadership. This is a fast-paced, office-based position with a strong team culture.

Qualifications

• No prior years of experience required; personality and work ethic are key.
• Backgrounds in customer service, hospitality, retail or events can transfer well.
• Comfortable communicating with different types of people and contributing to a team.

Responsibilities

• Engage with customers face-to-face and represent clients professionally.
• Provide clear information about products, services and promotions.
• Build positive customer relationships and support acquisition and retention campaigns.
• Work with the sales, marketing and CX teams to develop skills and drive results.
• Develop communication, problem-solving and leadership abilities.

Skills

People skills

Willingness to learn

Communication

Face-to-face interaction

Job description

Houston, TX | Full-Time | On-Site | Immediate Start

Ripple is growing our Houston team and looking for confident, personable individuals to join us as Customer Experience Representatives.

This is a people-first role. You’ll work directly with customers, represent our clients professionally, answer questions, build rapport and help create positive customer experiences through face-to-face interaction.

We’re particularly interested in people who can start within the next two weeks due to a new client contract, and who enjoy being around people rather than sitting behind a screen all day.

What You’ll Be Doing

• Engaging with customers face-to-face and representing our clients professionally
• Providing clear information about products, services and promotions
• Building positive customer relationships
• Supporting customer acquisition and retention campaigns
• Working alongside the wider sales, marketing and customer experience teamDeveloping your communication, problem-solving and leadership skills

Who We’re Looking For

You don’t need years of experience. We’re interested in personality, work ethic and willingness to learn.

Backgrounds in customer service, hospitality, retail, events, sales and other people-facing environments can transfer particularly well.

You should be comfortable communicating with different types of people, working toward goals and contributing to a team.

Why On-Site?

Our Houston operation is intentionally built around an energetic, collaborative office environment. Being together allows for faster training, real-time feedback, hands-on coaching and a much stronger team culture.

This is 100% an on-site opportunity and is not available remotely or as a hybrid position.

Training & Development

New team members receive hands-on training and ongoing coaching. For people interested in progressing, there are opportunities to develop experience across customer acquisition, sales, campaign management, leadership and team development.

Ripple is an Equal Opportunity Employer. Employment is offered on a W-2 basis. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. This is a full-time, on-site position and is not a remote or hybrid opportunity.