Customer Experience Representative

HomeTeam Pest Defense, Inc. in; Fayetteville (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Company paid life & AD&D insurance

401(k) with company match up to 6%

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity for advancement

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Professional growth and respect

Job summary

HomeTeam Pest Defense, Inc. is seeking a Customer Experience Representative (Administrative) to deliver exceptional service to customers and prospects in Fayetteville, NC. The role supports scheduling, pricing inquiries, and account maintenance while ensuring a welcoming, supportive environment.

You will handle inquiries, process payments, and maintain accurate records. The position offers growth opportunities and a collaborative team culture within a leading pest control company.

Qualifications

• At least 1 year of customer service experience.
• Entry level computer skills.
• High school diploma or GED required.
• Excellent telephone etiquette and communication skills.
• Ability to manage inquiries, pricing, scheduling, and payments.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, resolve issues, provide pricing (non-termite), schedule services and close for customers.
• Interact with customers via Route Point to schedule pest and builder services.
• Resolve invoice and billing questions for customers.
• Conduct professional phone conversations about service issues.
• Enter service-related notes in the system.
• Provide general marketing information to prospects and customers.
• Follow up with customers for re-treats and ongoing services.
• Maintain accurate customer files and technician paperwork.
• Validate technician paperwork for completeness and accuracy.
• Update notes in system with technician/customer information.
• Print and review service tickets for technicians.
• Understand basic processes of the company’s treatment methods.
• Follow telephone etiquette procedures.
• Diffuse angry customers when needed.
• Escalate inquiries to managers when appropriate.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication

Telephone etiquette

Problem solving

Basic computer skills

Education

High school diploma or GED

Tools

Route Point software

Job description

Customer Experience Representative (Administrative)

At HomeTeam , we put people first . We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

• Provide information to prospects and initiate new service


• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers


• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software


• Resolving customer problems with invoices and billing questions


• Conduct telephone conversations with customers about issues surrounding their service in a professional manner


• Enter service-related notes in system software


• Provide general marketing information to prospects and customers as requested


• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed


• Maintain customer files on computer and in filing system


• Validate technician paperwork for completeness and accuracy


• File Technician paperwork in customer files


• Update notes in system with technician and other employee customer information


• Print, distribute, and review service tickets for technicians


• Have a basic knowledge of technician's job and processes of company's treatment processes


• Properly follow HomeTeam Pest Defense telephone etiquette procedures


• Ability to calm and diffuse angry customers


• Escalate appropriate inquiries or problems to managers


• Collect and reconcile payments received by technicians

There's plenty of perks too!

• Competitive pay $$


• $17.99- $18 Hourly


• Comprehensive benefits package including medical, dental, vision


• Company paid life & AD&D insurance


• 401(k) plan with company match up to 6%


• Employee stock purchase plan


• Paid Time off and holidays


• Employee discounts


• Tuition reimbursement


• Dependent scholarship awards


• An opportunity to advance within the company


• Recognition for a job well done


• A friendly work environment


• Employee referral bonuses


• The opportunity for professional growth and respect that comes from working for an industry leader

Qualifications

Minimum Requirements:

• Must have 1 year of previous customer service experience


• Entry level customer service skill and technique


• Basic / entry level understanding of computers


• Entry level skill on use of company telephone features and how to use them


• Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

#HTPD109HMA

Why HomeTeam ?

• HomeTeam is the #1 pest management company to homebuilders


• Currently performs more the 2,000,000 services a year


• The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction


• Pest Management Industry is growing and is a recession resistant line of business


• Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.


• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Salary Minimum: 17Salary Maximum: 18