Customer Experience & Merchandising Associate

Dollar General; Virginia Beach (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Dollar General in Virginia Beach is seeking a Team Member to serve customers, stock and merchandise displays, and operate cash registers. You will maintain a clean, organized store and assist with merchandising to drive sales at popshelf locations.

The role requires basic cash handling, good math, and strong customer service. Associates follow SOPs, participate in daily cleaning, and support seamless checkout in a fast-paced environment.

Qualifications

• Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
• Effective interpersonal and oral communication skills.
• Ability to read and follow planogram and merchandise presentation guides.
• Knowledge of basic cash handling procedures.
• Basic mathematical skills.
• Ability to perform cash register functions.
• Ability to stock and display merchandise.

Responsibilities

• Provide superior customer service to exceed the customer's expectations.
• Possess product knowledge and use of selling techniques to enhance the customer experience.
• Maintain a safe, clean and well-organized store environment that delights our customers.
• Assist in merchandising the store in a manner that is appealing to customers and retains customer excitement to shop at popshelf.
• With the assistance of Company merchandising guidelines, rotate product to create eye-catching displays to drive sales.
• Complete daily and weekly cleaning responsibilities to provide a superior customer shopping experience.
• Condense and reset displayed merchandise and conduct daily recovery to provide a clutter free customer shopping experience.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual and Employee Handbook.
• Operate cash register(s) and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
• Assist customers in self-checkout process at multiple register terminals simultaneously.
• Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.
• Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays.

Skills

Reading diagrams & safety docs

Interpersonal communication

Planogram interpretation

Cash handling basics

Basic math

Cash register operation

Stock & merchandising

Education

High school diploma or equivalent preferred

Tools

Hand-held scanner

Pricing guns

Two-wheel dollies

U-boats (six-wheel carts)

Job description

Dollar General in Virginia Beach is seeking a Team Member to serve customers, stock and merchandise displays, and operate cash registers. You will maintain a clean, organized store and assist with merchandising to drive sales at popshelf locations.

The role requires basic cash handling, good math, and strong customer service. Associates follow SOPs, participate in daily cleaning, and support seamless checkout in a fast-paced environment.